Written question asked by Dave Doogan (Scottish National Party) on Monday, 9 February 2026, in the House of Commons. It was due for an answer on Thursday, 12 February 2026 (named day). It was answered by Martin McCluskey (Labour) on Thursday, 12 February 2026 on behalf of the Department for Energy Security and Net Zero.
Insulation: Repairs and Maintenance
- Question
-
To ask the Secretary of State for Energy Security and Net Zero, what assessment his Department has made of the adequacy of consumer redress mechanisms for when installers do not engage with households following defective insulation installations.
- Answer
-
The consumer can escalate issues to the installer’s certification body, and TrustMark provide access to a Dispute Resolution Ombudsman. All measures installed under our current schemes have a guarantee against which a claim can be made.
The Government recognises that the system of quality assurance and consumer redress that we inherited needs reform.
We will change the current, failed protections system to one that can command public confidence and consult this year on options for bringing the oversight of energy efficiency and microgeneration installations for government schemes under closer government control and on the role of the Warm Homes Agency.
Secondary information
- Type
- Written question
- Reference
- 111804
- Session
- 2024-26
- Subjects
- Consumers Housing Insulation Protection Repairs and maintenance
- Link
- View this Written question on www.parliament.uk
Librarians' tools
- Timestamp
- 2026-02-12 16:56:31 +0000
- URI
- http://data.parliament.uk/writtenparliamentaryquestion/commons/2024-26/111804
- In Indexing
- http://indexing.parliament.uk/Content/Edit/1?uri=http://data.parliament.uk/writtenparliamentaryquestion/commons/2024-26/111804
- In Solr
- https://search.parliament.uk/claw/solr/?id=http://data.parliament.uk/writtenparliamentaryquestion/commons/2024-26/111804