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Written question asked by Dan Norris (Independent (affiliation)) on Monday, 2 March 2026, in the House of Commons. It was due for an answer on Wednesday, 4 March 2026. It was answered by Stephen Timms (Labour) on Monday, 9 March 2026 on behalf of the Department for Work and Pensions.

Tell Us Once Programme

Question

To ask the Secretary of State for Work and Pensions, how many people used the Tell Us Once Service in 2025 in (a) North East Somerset and Hanham constituency, (b) the West of England and (c) England.

Answer

The following data has been taken from the Tell Us Once (TUO) Change Reporting System:

a) The information requested is not held centrally and to provide it would incur disproportionate cost.

b) 169,063 citizens used the service in the West of England. We have utilised Office for National Statistics (ONS) coverage to ascertain which areas are regarded as the West of England (See Appendix A). The calculations include all councils, which ONS states are within North West England, Southwest England and the West Midlands.

)

c) 445,884 citizens used the service in England. Due to the TUO weekly reporting period, there is a variance of several days in yearly total. The calculation is from 30/12/2024 – 28/12/2025.

Appendix A - (Local Authority District (April 2023) to LAU1 to ITL3 to ITL2 to ITL1 (January 2021) Lookup in the UK - data.gov.uk

Secondary information

Type
Written question
Reference
116694
Session
2024-26
Transferred
Yes
Subjects
Tell Us Once programme
Link
View this Written question on www.parliament.uk