1-20 of 109 results for subject:"Tell Us Once programme"
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To ask the Secretary of State for Justice, whether his Department will make an assessment on the potential to utilise the Government's Tell Us Once service to avoid the unnecessary issuing of jury notices to the recently deceased.
To ask the Secretary of State for Justice, whether his Department will make an assessment on the potential to utilise the Government's Tell Us Once service to avoid the unnecessary issuing of jury notices to the recently deceased.
The jury summoning process has for decades relied on electoral registration data, provided to us by local authorities. This information is received on an annual basis, which means there can be (and are) instances where a death has occurred but has not yet been reflected in the data relied on for jury summoning. We recognise the distress this can cause to bereaved families and are exploring how this issue can be further addressed.
While there are currently no immediate or specific plans to use the Tell Us Once service for jury summoning purposes, we are considering a range of opportunities to improve the quality and timeliness of data used in the jury summoning process, including to reduce the likelihood of summonses being issued to deceased individuals.
To ask the Secretary of State for Work and Pensions, whether he has made an assessment of the potential merits of including Members of Parliament as persons to be notified under the the Tell Us Once service.
To ask the Secretary of State for Work and Pensions, whether he has made an assessment of the potential merits of including Members of Parliament as persons to be notified under the the Tell Us Once service.
Tell Us Once is a cross government voluntary death notification service, available in all local authorities within England, Scotland & Wales. The service allows recently bereaved citizens, at a very stressful time in their lives, to inform participating government departments of a registered death. The choice of who is informed of the event of death is also dictated by citizen choice, thus providing the best possible experience with fairness, respect, compassion and dignity. Participating organisations request to join the TUO service voluntarily. Consideration is then undertaken collaboratively to ensure that the public sector organisation gains value to both them and the citizen, assessed on a case-by-case basis. TUO does not provide information to individuals.
To ask the Secretary of State for Work and Pensions, what assessment he has made of the feasibility of extending the Tell Us Once service to include private sector organisations including banks, insurance companies, and utility providers, in order to reduce the administrative burden on bereaved families.
To ask the Secretary of State for Work and Pensions, what assessment he has made of the feasibility of extending the Tell Us Once service to include private sector organisations including banks, insurance companies, and utility providers, in order to reduce the administrative burden on bereaved families.
Discovery and analysis work on both modernising the Tell Us Once service and considering its scope is due to commence in summer 2026.
To ask the Secretary of State for Work and Pensions, how many people used the Tell Us Once Service in 2025 in (a) North East Somerset and Hanham constituency, (b) the West of England and (c) England.
To ask the Secretary of State for Work and Pensions, how many people used the Tell Us Once Service in 2025 in (a) North East Somerset and Hanham constituency, (b) the West of England and (c) England.
The following data has been taken from the Tell Us Once (TUO) Change Reporting System:
a) The information requested is not held centrally and to provide it would incur disproportionate cost.
b) 169,063 citizens used the service in the West of England. We have utilised Office for National Statistics (ONS) coverage to ascertain which areas are regarded as the West of England (See Appendix A). The calculations include all councils, which ONS states are within North West England, Southwest England and the West Midlands.
)
c) 445,884 citizens used the service in England. Due to the TUO weekly reporting period, there is a variance of several days in yearly total. The calculation is from 30/12/2024 – 28/12/2025.
Appendix A - (Local Authority District (April 2023) to LAU1 to ITL3 to ITL2 to ITL1 (January 2021) Lookup in the UK - data.gov.uk
To ask the Secretary of State for Work and Pensions, whether his Department will make an assessment of the potential impact of allowing private sector organisations to access the Tell Us Once service on (a) the administrative burden on bereaved families and (b) the level of communications from companies to...
To ask the Secretary of State for Work and Pensions, whether his Department will make an assessment of the potential impact of allowing private sector organisations to access the Tell Us Once service on (a) the administrative burden on bereaved families and (b) the level of communications from companies to...
Following previous discussions with the Minister for Lords and the Minister for Transformation, Tell Us Once is currently exploring opportunities to expand its existing service offering. The existing capabilities of the system are being investigated to assess whether wider expansion would be viable, or if further digital investment is needed. Digital improvements will assist the service to expand further into the Public Sector with potential opportunity for expansion outside of the Public Sector in the future.
Included in this system assessment is the existing citizen communication route for the bereaved and whether this is meeting user expectations and reducing the administration burden.
The most recent internal evaluations in February 2025 of customer feedback show a satisfaction score of 92% for the online service.
To ask His Majesty's Government, further to the remarks by Baroness Jones of Whitchurch on 3 December 2024 (HL Deb col 395GC), what steps they are taking to upgrade the legacy technology systems in order to extend the operation of the Tell Us Once scheme in the future.
To ask His Majesty's Government, further to the remarks by Baroness Jones of Whitchurch on 3 December 2024 (HL Deb col 395GC), what steps they are taking to upgrade the legacy technology systems in order to extend the operation of the Tell Us Once scheme in the future.
We undertake continuous upgrading of the system to ensure its stability and extensibility.
Currently, we are considering all the modernisation options for upgrading the Tell Us Once service, part of which includes what type of review might be necessary. It also means better understanding how the service might expand to meet the needs of wider government in future.
We will continue to work closely with government partners, third parties and citizens to ensure the Tell Us Once service meets citizens’ expectations. The most recent internal evaluations in February 2025 of customer feedback show a satisfaction score of 92% for the online service.
To ask His Majesty's Government what steps they are taking to produce a timeline for conducting a review of the Tell Us Once service.
To ask His Majesty's Government what steps they are taking to produce a timeline for conducting a review of the Tell Us Once service.
We undertake continuous upgrading of the system to ensure its stability and extensibility.
Currently, we are considering all the modernisation options for upgrading the Tell Us Once service, part of which includes what type of review might be necessary. It also means better understanding how the service might expand to meet the needs of wider government in future.
We will continue to work closely with government partners, third parties and citizens to ensure the Tell Us Once service meets citizens’ expectations. The most recent internal evaluations in February 2025 of customer feedback show a satisfaction score of 92% for the online service.
To ask His Majesty's Government what assessment they have made of the efficiency and effectiveness of their Tell Us Once service.
To ask His Majesty's Government what assessment they have made of the efficiency and effectiveness of their Tell Us Once service.
Since its launch in 2011, the Tell Us Once service has assisted over 5.2 million families. We monitor the number of notifications generated and the time it takes for recipient organisations to open them, ensuring that notifications are received and acted upon promptly.
We work closely with service delivery partners to ensure the service meets citizens' expectations. The most recent monthly internal evaluations of customer feedback show a satisfaction score of 4.6 out of 5 for the online service.
Moved by
Viscount Camrose
1: Clause 1, page 2, leave out lines 34 to 37
Member's explanatory statement
This is a probing amendment to ascertain why this new term is necessary.
Moved by
Viscount Camrose
1: Clause 1, page 2, leave out lines 34 to 37
Member's explanatory statement
This is a probing amendment to ascertain why this new term is necessary.
My Lords, I start by reflecting on the strangeness of the situation—to me, anyway. Here we all are again, in slightly different seats but with a largely similar Bill. As I said at Second Reading, we welcome this important Bill; it is absolutely crucial to get our data economy right....
My Lords, I start by reflecting on the strangeness of the situation—to me, anyway. Here we all are again, in slightly different seats but with a largely similar Bill. As I said at Second Reading, we welcome this important Bill; it is absolutely crucial to get our data economy right....
Just to follow on from that, I very much support my noble friend’s words. The only reason I can see why you would introduce new definitions is that there are new responsibilities that are different, and you would want people to be aware of the new rules that have been...
Just to follow on from that, I very much support my noble friend’s words. The only reason I can see why you would introduce new definitions is that there are new responsibilities that are different, and you would want people to be aware of the new rules that have been...
My Lords, I am not sure whether I should open by saying that it is a pleasure to take part in the passage of the third iteration of this Bill, but, as I said at Second Reading, this is an improvement. Nevertheless, there are aspects of the Bill that need...
My Lords, I am not sure whether I should open by saying that it is a pleasure to take part in the passage of the third iteration of this Bill, but, as I said at Second Reading, this is an improvement. Nevertheless, there are aspects of the Bill that need...
First, let me say what a pleasure it is to be back on this old ground again, although with slightly different functions this time round. I very much support what the noble Viscount, Lord Camrose, said. We want to get the wording of this Bill right and to have a...
First, let me say what a pleasure it is to be back on this old ground again, although with slightly different functions this time round. I very much support what the noble Viscount, Lord Camrose, said. We want to get the wording of this Bill right and to have a...
I thank the Minister for that explanation. I see the point she makes that, in existing legislation, these terms are used. I wonder whether there is anything we can do better to explain the terms. There seems to be significant overlap between processors, holders, owners and traders. The more we...
I thank the Minister for that explanation. I see the point she makes that, in existing legislation, these terms are used. I wonder whether there is anything we can do better to explain the terms. There seems to be significant overlap between processors, holders, owners and traders. The more we...
Moved by
Viscount Camrose
3: Clause 2, page 3, line 23, leave out “Secretary of State or the”
Member’s explanatory statement
This amendment seeks to probe the role of the Secretary of State and HM Treasury in these provisions.
Moved by
Viscount Camrose
3: Clause 2, page 3, line 23, leave out “Secretary of State or the”
Member’s explanatory statement
This amendment seeks to probe the role of the Secretary of State and HM Treasury in these provisions.
My Lords, Amendments 3, 4 and 20 seek to probe the Government’s position on the roles of the Secretary of State and the Treasury. Amendment 6 seeks to probe whether the Treasury or the Secretary of State shall have precedence when making regulations under this Bill.
Clarity over decision-making powers is...
My Lords, Amendments 3, 4 and 20 seek to probe the Government’s position on the roles of the Secretary of State and the Treasury. Amendment 6 seeks to probe whether the Treasury or the Secretary of State shall have precedence when making regulations under this Bill.
Clarity over decision-making powers is...
The amendments in group 2 cover smart data and relate to the Secretary of State and the Treasury. Apart from the financial services sector clauses, most of the powers in Part 1, as well as the statutory spending authority in Clause 13, are imposed on the Secretary of State and...
The amendments in group 2 cover smart data and relate to the Secretary of State and the Treasury. Apart from the financial services sector clauses, most of the powers in Part 1, as well as the statutory spending authority in Clause 13, are imposed on the Secretary of State and...
I thank the Minister for that explanation. I am pleased to hear that these are standard procedures. Will she put that in writing, in a letter to me, explaining and setting it out so that we have it on the record? It is really important to understand where the decisions...
I thank the Minister for that explanation. I am pleased to hear that these are standard procedures. Will she put that in writing, in a letter to me, explaining and setting it out so that we have it on the record? It is really important to understand where the decisions...
I confirm that I am happy to write.
I confirm that I am happy to write.
I am grateful. I do not know about the amendment in the name of the noble Lord, Lord Lucas, but I wonder whether I might speak to Amendments 34 and 48.
I am grateful. I do not know about the amendment in the name of the noble Lord, Lord Lucas, but I wonder whether I might speak to Amendments 34 and 48.