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Written question asked by Ian Lavery (Labour) on Thursday, 12 March 2026, in the House of Commons. It was due for an answer on Monday, 16 March 2026. It was answered by Karin Smyth (Labour) on Monday, 23 March 2026 on behalf of the Department of Health and Social Care.

NHS: Postal Services

Question

To ask the Secretary of State for Health and Social Care, what assessment he has made of the potential impact of postal delays on patients who rely on written communication from the NHS, including (a) older people, (b) disabled people and (c) patients without access to digital services.

Answer

No assessment has been made of the potential impact of postal delays on patients who rely on written communication from the National Health Service, including older people, disabled people, and patients without access to digital services.

The NHS is shifting patient communications to a digital‑first model, with the NHS App becoming the primary channel for patient messaging. This modernised approach aims to reach patients quickly and conveniently, putting messages in a single place, and helping to reduce reliance on traditional posted letters.

However, the digital‑first model does not mean digital‑only, as accessible formats like braille, easy read, and traditional letters will continue where appropriate to meet individual patient needs. Where patients are to continue receiving written communication, it remains important that these are received in a timely manner.

Secondary information

Type
Written question
Reference
120342
Session
2024-26
Subjects
NHS Postal services Out-patients Standards
Link
View this Written question on www.parliament.uk