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Written question asked by Michelle Welsh (Labour) on Friday, 10 April 2026, in the House of Commons. It was due for an answer on Tuesday, 14 April 2026. It was answered by Louise Sandher-Jones (Labour) on Monday, 20 April 2026 on behalf of the Ministry of Defence.

War Pensions: Standards

Question

To ask the Secretary of State for Defence, what steps his Department is taking to help improve processing times for the War Pensions Scheme.

Answer

I refer the hon. member to my previous answer provided to 103061 on 12 January 2026.

The Ministry of Defence (MOD) is currently managing a high volume of War Pension Scheme (WPS) claims, which has resulted in longer processing times. We remain fully committed to improving performance and reducing delays in claim processing. To address these challenges, the Department has implemented a range of targeted measures:

  • Flexible resource management: Teams now have the ability to reallocate resources as needed, while staff are being trained in multiple skillsets to enhance efficiency and build greater resilience across operations.
  • Accelerated processing: Overtime and weekend working have been introduced to expedite the clearance of outstanding claims.
  • Increased capacity: Additional administrative and caseworker staff have been recruited to strengthen processing capabilities and improve overall throughput.

The MOD places the highest priority on claims from terminally ill individuals, ensuring they are fast-tracked at every stage. Furthermore, MOD Veterans Services continues to provide dedicated support and assistance to veterans, Service personnel, and their families, ensuring they receive the help they need.

Secondary information

Type
Written question
Reference
126385
Session
2024-26
Related items
War Pensions
Monday, 12 January 2026
Written questions
House of Commons
War Pensions: Standards
Thursday, 23 April 2026
Written questions
House of Commons
Subjects
Standards War pensions
Link
View this Written question on www.parliament.uk