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Written question asked by Susan Murray (Liberal Democrat) on Friday, 24 April 2026, in the House of Commons. It was due for an answer on Tuesday, 28 April 2026. It was answered by Kate Dearden (Labour) on Wednesday, 29 April 2026 on behalf of the Department for Business and Trade.


Digital Technology: Consumers

Question

To ask the Secretary of State for Business and Trade, whether he plans to review the Consumer Rights Act 2015 to protect consumers from losing access to paid-for digital content when support for (a) devices and (b) platforms is withdrawn.

Answer

The department currently has no plans to review the Consumer Rights Act 2015 (CRA).

Under the CRA, goods or digital content must be of satisfactory quality, fit for a particular purpose and as described by the seller. A trader can upgrade, fix, enhance and improve the features of, or add new features to, digital content so long as it continues to match any description given by the trader. It must also continue to conform with any pre-contract information as to main characteristics, functionality, and compatibility provided by the trader.


Secondary information

Type
Written question
Reference
129764
Session
2024-26
Subjects
Consumers Digital technology Protection
Legislation
Consumer Rights Act 2015
Link
View this Written question on www.parliament.uk