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Written question asked by Rosena Allin-Khan (Labour) on Thursday, 11 September 2025, in the House of Commons. It was due for an answer on Monday, 13 October 2025 (named day). A holding answer was provided on Monday, 13 October 2025. A substantive answer was provided by Matthew Pennycook (Labour) on Thursday, 16 October 2025 on behalf of the Ministry of Housing, Communities and Local Government.

Estate Agents: Complaints

Question

To ask the Secretary of State for Housing, Communities and Local Government, what assessment he has made of the effectiveness of the Property Redress Service in dealing with complaints.

Answer

My Department monitors the performance of Property Redress through monthly data returns and regular governance meetings. We take all complaints about their services seriously. Where they arise, we challenge the schemes if we receive suggestions that they have failed to meet the standards to which they subscribe. We are satisfied with the responses to date.

Property Redress are approved as a competent alternative dispute resolution provider under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. As part of this, they are subject to periodic review and required to demonstrate how their decision making remains independent.

Secondary information

Type
Written question
Reference
76612
Session
2024-26
Related items
Leasehold and Tenants: Dispute Resolution
Thursday, 22 January 2026
Written questions
House of Commons
Grouped for answer
Yes
Subjects
Complaints Estate agents
Link
View this Written question on www.parliament.uk