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To ask the Secretary of State for Housing, Communities and Local Government, what assessment she has made of the effectiveness of regulation of the use of AI enhanced imagery in residential property listings.
To ask the Secretary of State for Housing, Communities and Local Government, what assessment she has made of the effectiveness of regulation of the use of AI enhanced imagery in residential property listings.
To ask the Secretary of State for Housing, Communities and Local Government, whether his Department has plans to ensure that the Private Rented Sector database integrates with systems used by estate agents.
To ask the Secretary of State for Housing, Communities and Local Government, whether his Department has plans to ensure that the Private Rented Sector database integrates with systems used by estate agents.
Letting agents will be able to support landlords with the registration of their properties on the PRS Database, providing certain property information on their behalf.
Both landlords and letting agents have been extensively involved throughout the Databases digital design process to help shape many aspects of its user interface in order to maximise the user-friendliness of this functionality.
To ask the Secretary of State for Housing, Communities and Local Government, what steps he is taking to help ensure that estate agents and landlords have an opportunity to shape the Private Rented Sector database.
To ask the Secretary of State for Housing, Communities and Local Government, what steps he is taking to help ensure that estate agents and landlords have an opportunity to shape the Private Rented Sector database.
Letting agents will be able to support landlords with the registration of their properties on the PRS Database, providing certain property information on their behalf.
Both landlords and letting agents have been extensively involved throughout the Databases digital design process to help shape many aspects of its user interface in order to maximise the user-friendliness of this functionality.
To ask His Majesty's Government what assessment they have made of the adequacy of consumer protection legislation in relation to the use of artificially generated or enhanced images in residential property listings.
To ask His Majesty's Government what assessment they have made of the adequacy of consumer protection legislation in relation to the use of artificially generated or enhanced images in residential property listings.
The Digital Markets, Competition and Consumers Act 2024 protects consumers from unfair trading practices and prohibits traders, including estate agents, from omitting (or providing unclear, untimely or obscure) material information to consumers in any ‘invitation to purchase’.
The Act strengthens consumer law enforcement by giving the Competition and Markets Authority (CMA) new administrative powers, and the CMA and courts the ability to impose significant monetary penalties of up to 10% of turnover.
The CMA has issued updated guidance on price transparency and unfair commercial practices to help businesses comply.
In addition, since 1 October 2008 all estate agents in the UK who engage in residential estate agency work are required to belong to an approved redress scheme, either the Property Ombudsman or the Property Redress Scheme. This is a requirement of the Consumers, Estate Agents and Redress Act 2007.
This briefing provides information about the regulation of estate agents in England and Wales.
This briefing provides information about the regulation of estate agents in England and Wales.
To ask the Secretary of State for Housing, Communities and Local Government, which estate agencies does his Department consult with regularly in large urban areas.
To ask the Secretary of State for Housing, Communities and Local Government, which estate agencies does his Department consult with regularly in large urban areas.
My Department engages regularly with stakeholders from across the home buying and selling sector, including estate agent membership organisations and individual estate agent businesses from across the country.
To ask the Secretary of State for Housing, Communities and Local Government, what recent assessment he has made of the adequacy of the current regulation of property agents in relation to (a) court-ordered property sales, and (b) vulnerable individuals.
To ask the Secretary of State for Housing, Communities and Local Government, what recent assessment he has made of the adequacy of the current regulation of property agents in relation to (a) court-ordered property sales, and (b) vulnerable individuals.
To ask the Secretary of State for Housing, Communities and Local Government, what progress he has made on regulating the property agent sector.
To ask the Secretary of State for Housing, Communities and Local Government, what progress he has made on regulating the property agent sector.
I refer the hon. Member to the answer given to Question UIN 85213 on 4 November 2025.
That this House congratulates Turpie & Co of Bathgate on their outstanding achievements at the 2026 Guild of Property Professionals Awards; notes that Turpie & Co won the Silver Overall Award in the national rankings, recognising them as one of the top estate agencies across the UK; further notes that they also received the Regional Gold Award for Scotland, acknowledging their exceptional service and professionalism; recognises that these awards highlight high standards across the Turpie & Co. services; and commends the entire Turpie & Co team for their continued dedication to excellence and for bringing national recognition to Bathgate and the wider West Lothian community.
That this House congratulates Turpie & Co of Bathgate on their outstanding achievements at the 2026 Guild of Property Professionals Awards; notes that Turpie & Co won the Silver Overall Award in the national rankings, recognising them as one of the top estate agencies across the UK; further notes that...
To ask the Secretary of State for Business and Trade, what steps his Department is taking to help ensure that estate agents comply with existing consumer protection law; to help support effective enforcement action against rogue operators who mislead consumers; and to help ensure regulations on responsible businesses are not...
To ask the Secretary of State for Business and Trade, what steps his Department is taking to help ensure that estate agents comply with existing consumer protection law; to help support effective enforcement action against rogue operators who mislead consumers; and to help ensure regulations on responsible businesses are not...
The Digital Markets, Competition and Consumers Act 2024 (DMCCA), protects consumers from unfair trading practices and prohibits traders, including estate agents, from omitting (or providing unclear, untimely or obscure) material information to consumers in any ‘invitation to purchase’.
The DMCCA strengthens consumer law enforcement by giving the Competition and Markets Authority (CMA) new administrative powers, and the CMA and courts the ability to impose significant monetary penalties of up to 10% of turnover.
The CMA has published updated guidance on price transparency and unfair commercial practices to help businesses comply.
Last week, my constituents Gillian Greenwell and Craig Turpie from Bathgate’s Turpie & Co visited Parliament and watched business questions from the Gallery. They were visiting London for the Guild of Property Professionals awards, where they won silver in the overall UK award and gold in the Scotland award. As...
Last week, my constituents Gillian Greenwell and Craig Turpie from Bathgate’s Turpie & Co visited Parliament and watched business questions from the Gallery. They were visiting London for the Guild of Property Professionals awards, where they won silver in the overall UK award and gold in the Scotland award. As...
I will certainly join my hon. Friend in congratulating everyone at Turpie & Co on their success at the Guild of Property Professionals awards, and I thank them for joining us for business questions last week. I hope they enjoyed their visit to Parliament—which, given the R&R report that I...
I will certainly join my hon. Friend in congratulating everyone at Turpie & Co on their success at the Guild of Property Professionals awards, and I thank them for joining us for business questions last week. I hope they enjoyed their visit to Parliament—which, given the R&R report that I...
Some of my constituents have had valuable property stolen from their homes during viewings, and have come to discover that the so-called potential buyers or tenants were not who they purported to be. Estate agents usually check the financial readiness and capacity of potential buyers and tenants, but can we...
Some of my constituents have had valuable property stolen from their homes during viewings, and have come to discover that the so-called potential buyers or tenants were not who they purported to be. Estate agents usually check the financial readiness and capacity of potential buyers and tenants, but can we...
The Government are looking at the whole subject of buying and selling houses, and this issue may be an interesting part of that. The hon. Lady may wish to write to the Minister about it.
The Government are looking at the whole subject of buying and selling houses, and this issue may be an interesting part of that. The hon. Lady may wish to write to the Minister about it.
To ask the Secretary of State for Housing, Communities and Local Government, what assessment he has made of the adequacy of the regulation of property agents.
To ask the Secretary of State for Housing, Communities and Local Government, what assessment he has made of the adequacy of the regulation of property agents.
The government is committed to ensuring that those living in the rented and leasehold sectors are protected from abuse and poor service at the hands of unscrupulous property agents.
Property agents must already belong to a government-approved redress scheme. This legislative requirement is currently enforced by local authorities and by the National Trading Standards’ Lettings and Estate Agency Team, who have the power to issue warnings and banning orders to rogue estate and letting agents.
The previous government committed to regulate the property agent sector in 2018 and asked a working group chaired by Lord Best to advise them how to do it, yet it failed to respond to their findings from 2019.
Managing agents play a key role in the maintenance of multi-occupancy buildings and freehold estates, and their importance will only increase as we transition toward a commonhold future, and so we are looking again at Lord Best’s 2019 report on regulating the property agent sector, particularly in light of the recommendations in the final Grenfell Inquiry report.
On 4 July 2025, we launched a wide-ranging consultation on proposals to hold landlords and managing agents to account for the services they provide and the charges and fees they levy. This included a number of proposals recommended by Lord Best, including the introduction of mandatory qualifications for managing agents and estate managers on freehold estates. We are clear that this consultation is not the final step in the regulation of managing agents and we will continue to reflect on the various other recommendations made in the 2019 report.
We will set out our full position on regulation of estate, letting and managing agents in due course.
To ask the Secretary of State for Housing, Communities and Local Government, what assessment he has made of the effectiveness of the Property Redress Service in dealing with complaints.
To ask the Secretary of State for Housing, Communities and Local Government, what assessment he has made of the effectiveness of the Property Redress Service in dealing with complaints.
My Department monitors the performance of Property Redress through monthly data returns and regular governance meetings. We take all complaints about their services seriously. Where they arise, we challenge the schemes if we receive suggestions that they have failed to meet the standards to which they subscribe. We are satisfied with the responses to date.
Property Redress are approved as a competent alternative dispute resolution provider under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. As part of this, they are subject to periodic review and required to demonstrate how their decision making remains independent.
To ask the Secretary of State for Housing, Communities and Local Government, what assessment he has made of the adequacy of the level of independence of the Property Redress Service.
To ask the Secretary of State for Housing, Communities and Local Government, what assessment he has made of the adequacy of the level of independence of the Property Redress Service.
My Department monitors the performance of Property Redress through monthly data returns and regular governance meetings. We take all complaints about their services seriously. Where they arise, we challenge the schemes if we receive suggestions that they have failed to meet the standards to which they subscribe. We are satisfied with the responses to date.
Property Redress are approved as a competent alternative dispute resolution provider under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. As part of this, they are subject to periodic review and required to demonstrate how their decision making remains independent.
My Noble Friend the Parliamentary Under-Secretary of State (Baroness Taylor of Stevenage) has today made the following statement:
The government is determined to modernise the home buying and selling process. A well-functioning system allows people to move into the right homes at the right time, enables households to put down roots...
My Noble Friend the Parliamentary Under-Secretary of State (Baroness Taylor of Stevenage) has today made the following statement:
The government is determined to modernise the home buying and selling process. A well-functioning system allows people to move into the right homes at the right time, enables households to put down roots...