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Written question asked by James McMurdock (Independent (affiliation)) on Friday, 10 October 2025, in the House of Commons. It was due for an answer on Tuesday, 14 October 2025. It was answered by Anna Turley (Labour) on Monday, 20 October 2025 on behalf of the Cabinet Office.

Civil Servants: Workplace Pensions

Question

To ask the Minister for the Cabinet Office, with reference to paragraph 3.9 of the report by the National Audit Office entitled Investigation into the administration of the Civil Service Pension Scheme, published on 16 June 2025, HC 951, what further steps he plans to take to ensure that his Department has sufficient commercial levers to influence Capita's administration of the Civil Service Pension Scheme.

Answer

The government has taken significant steps to ensure the Cabinet Office has sufficient commercial levers to influence Capita's administration of the Civil Service Pension Scheme. The new contract provides a more robust and strengthened position that includes a number of levers to address any aspects of under performance by the supplier.

Steps have been built into the new contract primarily through enhanced enforcement mechanisms, new key performance indicators, and financial penalties.

Alongside this we have increased development within the contract management functions to ensure that the overall delivery continues to meet the requirements for the scheme.

Secondary information

Type
Written question
Reference
81173
Session
2024-26
Related items
Subjects
Civil servants Workplace pensions Capita
Link
View this Written question on www.parliament.uk