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Written question asked by David Williams (Labour) on Tuesday, 21 October 2025, in the House of Commons. It was due for an answer on Thursday, 23 October 2025. It was answered by Andrew Western (Labour) on Tuesday, 28 October 2025 on behalf of the Department for Work and Pensions.

Tell Us Once Programme

Question

To ask the Secretary of State for Work and Pensions, whether his Department will make an assessment of the potential impact of allowing private sector organisations to access the Tell Us Once service on (a) the administrative burden on bereaved families and (b) the level of communications from companies to deceased individuals.

Answer

Following previous discussions with the Minister for Lords and the Minister for Transformation, Tell Us Once is currently exploring opportunities to expand its existing service offering. The existing capabilities of the system are being investigated to assess whether wider expansion would be viable, or if further digital investment is needed. Digital improvements will assist the service to expand further into the Public Sector with potential opportunity for expansion outside of the Public Sector in the future.

Included in this system assessment is the existing citizen communication route for the bereaved and whether this is meeting user expectations and reducing the administration burden.

The most recent internal evaluations in February 2025 of customer feedback show a satisfaction score of 92% for the online service.

Secondary information

Type
Written question
Reference
83937
Session
2024-26
Subjects
Companies Private sector Tell Us Once programme Bereavement
Link
View this Written question on www.parliament.uk