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Armed Forces: Housing

Answer

The table below details the average repair response times for Emergency, Urgent and Routine maintenance tasks by Ministry of Defence (MOD) contractors for Service Family Accommodation (SFA) in the UK in November 2025:

Average	Amey Performance	VIVO Performance	Acceptable Level of Performance as per Contract
Average Completion Time – Emergency	1 hour 37 mins	1 hour 39 mins	Respond and make safe within 2 hours. Then allocated as Urgent or Routine.
Average Completion Time – Urgent	45 hrs 32 mins	29 hours 12 mins	Attend and rectify within 48 hours.
Average Completion Time – Routine	9.82days	10 days	Attend and rectify within 10 days.

Single Living Accommodation (SLA)

The table below details the average repair response by MOD contractors for Single Living Accommodation across the UK Built Estate in November 2025:

Average	Average Completion Time in Hours	Acceptable level of Performance
Emergency	4 hrs 34 mins	Make safe immediately
Critical	6.39 days	Restore functionality in up to 12 hours. Permanent resolution up to 12 working days.
Urgent	18.61 days	Restore functionality in up to 5 working days. Permanent resolution up to 20 working days.
Routine	18.45 days	Permanent resolution up to 20 working days.

Contractor performance for both SFA and SLA meets the Key Performance Indicators for response times as set out in the contacts.

Secondary information

Type

Written question

Reference

97613

Session

2024-26

Subjects

Armed forces Housing Defence Infrastructure Organisation Repairs and maintenance

Contains statistics

Yes

Link

View this Written question on www.parliament.uk