Written question asked by Mike Wood (Conservative) on Thursday, 18 June 2026, in the House of Commons. It was due for an answer on Monday, 22 June 2026. It was answered by Satvir Kaur (Labour) on Friday, 26 June 2026 on behalf of the Cabinet Office.
Civil Servants: Workplace Pensions
- Question
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To ask the Minister for the Cabinet Office, pursuant to the answer of 8 June 2026, to Question 4189, on Civil Servants: Workplace Pensions, whether there is a target date for deferred members to (a) receive a full 2024-25 pension statement and (b) have access to the simplified pension value on the member portal; and whether the target dates will be different for those subject to the McCloud remedy.
- Answer
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The Cabinet Office awarded Capita the contract to administer the Civil Service Pension Scheme in November 2023 under the previous government. The current delays facing scheme members are entirely unacceptable, and this Government has taken firm action to resolve them through a clear recovery plan with strict delivery milestones. We have deployed additional resources to expedite priority cases, ensuring that serving and former staff receive the high standard of service they deserve. Regular progress updates remain available to members via the pension portal and GOV.UK.
Capita is under a firm mandate to restore full service delivery to standard contractual levels by the end of June 2026. We are actively exploring the use of all available commercial and contractual levers and continue to withhold milestone payments for missed transition deliverables. All options remain on the table if they fail to meet the June deadline.
The target date for 2024/25 Preserved pension statements (or current value statements) for deferred members has not yet been agreed. If a deferred member would like a current value statement they can contact Capita for a copy.
Deferred members can still register onto the pensions portal to check their personal information, contact details and death benefit nominations are correct. When digital enhancements are available, members will be informed on the Civil Service Pensions website.
Secondary information
- Type
- Written question
- Reference
- 11150
- Session
- 2026-27
- Related items
- Subjects
- Civil servants Workplace pensions
- Link
- View this Written question on www.parliament.uk
Librarians' tools
- Timestamp
- 2026-07-17 14:32:42 +0100
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