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Written question asked by Josh Babarinde (Liberal Democrat) on Thursday, 18 June 2026, in the House of Commons. It was due for an answer on Monday, 22 June 2026. It was answered by Andrew Western (Labour) on Friday, 26 June 2026 on behalf of the Department for Work and Pensions.

Social Security Benefits: Disability

Question

To ask the Secretary of State for Work and Pensions, what training is provided to Jobcentre staff on supporting claimants with hidden disabilities.

Answer

DWP recognises the importance of providing learning to enable all Jobcentre staff in customer contact roles to meet the needs of all our claimants, including those with hidden disabilities.

Jobcentre staff receive role specific learning, which:

  • provides a definition of hidden disability and explains the impacts this may have on claimants
  • gives examples of hidden disabilities and health conditions
  • provides awareness of undiagnosed hidden disability
  • ensures learners understand both their Public Sector Equality Duty responsibilities, and how to support claimants’ additional needs
  • enables staff to signpost claimants to appropriate external specialist support.

Secondary information

Type
Written question
Reference
11259
Session
2026-27
Subjects
Staff Disability Jobcentre Plus Social security benefits Training
Link
View this Written question on www.parliament.uk