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Written question asked by Gordon McKee (Labour) on Friday, 3 July 2026, in the House of Commons. It was due for an answer on Monday, 13 July 2026 (named day). It was answered by Ian Murray (Labour) on Monday, 13 July 2026 on behalf of the Department for Science, Innovation and Technology.

Electronic Government

Question

To ask the Secretary of State for Science, Innovation and Technology, what non-digital and assisted-digital routes are available to people who are unable to use GOV.UK One Login; and how the use of those routes is monitored.

Answer

GOV.UK One Login has been designed as a digital service, and offers multiple ways for users to prove their identity. Users are able to use either the GOV.UK One Login app, answer security questions online, or visit the Post Office to prove their identity in-person. We continually monitor feedback, complaints and data to drive improvements.

While we expect GOV.UK One Login to become the primary method for accessing online government services, departments will continue to provide offline alternatives for users who are unable to prove their identity through GOV.UK One Login. Alternative routes are decided and monitored by the relevant government service.

Secondary information

Type
Written question
Reference
15829
Session
2026-27
Subjects
Monitoring Electronic government
Link
View this Written question on www.parliament.uk