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Written question asked by Wendy Chamberlain (Liberal Democrat) on Monday, 6 July 2026, in the House of Commons. It was due for an answer on Thursday, 9 July 2026 (named day). It was answered by Rachel Blake (Labour) on Thursday, 9 July 2026 on behalf of the Treasury.

Bank Services: Access

Question

To ask the Chancellor of the Exchequer, what steps she is taking to ensure people with limited or no digital access are (a) aware of and (b) able to respond to the Access to Banking Services Review.

Answer

The Government is committed to ensuring that people who need in-person banking, including vulnerable customers and those with specific needs, can continue to access essential services. That is why HM Treasury launched the independent Access to Banking Services Review on 8 June, with the publication of the Call for Evidence, which will run for six weeks and close on 20 July.

The Government is encouraging participation in the Review from the widest possible range of stakeholders across the UK. Awareness of the Review has been supported through publication of the Call for Evidence on GOV.UK, accompanying stakeholder engagement and wider public communications. The independent Chair, Richard Lloyd OBE, is also undertaking stakeholder engagement to gather evidence from consumers, community organisations, charities, businesses and other interested groups.

There are a number of ways for people and businesses across the UK to contribute to the Call for Evidence. Those with no digital access can submit responses via post to:

Access to Banking Services Review

Financial Services Group, 1st Floor

HM Treasury

1 Horse Guards Road

London

SW1A 2HQ

Alongside the online survey, those wishing to submit via email, including supplementary evidence, research or data, can do so at accesstobankingservices@hmtreasury.gov.uk

Secondary information

Type
Written question
Reference
16074
Session
2026-27
Subjects
Access Bank services Digital technology Reviews
Link
View this Written question on www.parliament.uk