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Written question asked by Alex McIntyre (Labour) on Friday, 10 July 2026, in the House of Commons. It was due for an answer on Thursday, 16 July 2026 (named day). It was answered by Blair McDougall (Labour) on Thursday, 16 July 2026 on behalf of the Department for Business and Trade.

Royal Mail: Universal Service Obligation

Question

To ask the Secretary of State for Business and Trade, under the universal service obligation what requirement does Royal Mail have to report and monitor the delivery of second class post.

Answer

Ofcom is the independent regulator of postal services and is responsible for setting Royal Mail’s performance targets under the Universal Service Obligation (USO).

Ofcom’s regulation, under its Designated Universal Service Provider Condition, requires Royal Mail to monitor its performance, or procure the monitoring of its performance, on its USO services including Second Class mail. Royal Mail also publishes quarterly and annual reports on its quality of service. These are published on the website of Royal Mail’s parent company, International Distribution Services: www.internationaldistributionservices.com/en/regulation/universal-service-obligation/quality-of-service/.

Secondary information

Type
Written question
Reference
17915
Session
2026-27
Subjects
Standards Royal Mail Universal service obligation
Link
View this Written question on www.parliament.uk