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To ask the Secretary of State for Business and Trade, under the universal service obligation what requirement does Royal Mail have to report and monitor the delivery of second class post.
To ask the Secretary of State for Business and Trade, under the universal service obligation what requirement does Royal Mail have to report and monitor the delivery of second class post.
Ofcom is the independent regulator of postal services and is responsible for setting Royal Mail’s performance targets under the Universal Service Obligation (USO).
Ofcom’s regulation, under its Designated Universal Service Provider Condition, requires Royal Mail to monitor its performance, or procure the monitoring of its performance, on its USO services including Second Class mail. Royal Mail also publishes quarterly and annual reports on its quality of service. These are published on the website of Royal Mail’s parent company, International Distribution Services: www.internationaldistributionservices.com/en/regulation/universal-service-obligation/quality-of-service/.
To ask the Secretary of State for Business and Trade, what assessment he has made of the adequacy of Royal Mail's compliance with obligations relating to the secure handling of mail.
To ask the Secretary of State for Business and Trade, what assessment he has made of the adequacy of Royal Mail's compliance with obligations relating to the secure handling of mail.
It is for Ofcom, as the independent regulator of postal services, to monitor Royal Mail’s compliance with its obligations relating to the secure handling of mail and compliance with the Universal Service Obligation. Ofcom requires Royal Mail, to take steps to minimise the potential for postal packets to be subject to loss, theft, damage and/or interference, and to regularly review, and where necessary update, the relevant policies.
Royal Mail is required to provide compensation to customers on a fair and reasonable basis, where applicable. Ofcom publishes annual reports reviewing the complaints and compensation data. These are available at: www.ofcom.org.uk/post/market-performance/monitoring_reports.
To ask the Secretary of State for Business and Trade, what recent assessment he has made of the performance of Royal Mail against its Universal Service Obligation targets during the last five years.
To ask the Secretary of State for Business and Trade, what recent assessment he has made of the performance of Royal Mail against its Universal Service Obligation targets during the last five years.
It is for Ofcom, as the independent regulator of postal services, to monitor Royal Mail’s compliance with its obligations relating to the secure handling of mail and compliance with the Universal Service Obligation. Ofcom requires Royal Mail, to take steps to minimise the potential for postal packets to be subject to loss, theft, damage and/or interference, and to regularly review, and where necessary update, the relevant policies.
Royal Mail is required to provide compensation to customers on a fair and reasonable basis, where applicable. Ofcom publishes annual reports reviewing the complaints and compensation data. These are available at: www.ofcom.org.uk/post/market-performance/monitoring_reports.
To ask the Secretary of State for Business and Trade, what assessment has been made of trends in the number of items of mail reported as lost by Royal Mail in each year since privatisation.
To ask the Secretary of State for Business and Trade, what assessment has been made of trends in the number of items of mail reported as lost by Royal Mail in each year since privatisation.
It is for Ofcom, as the independent regulator of postal services, to monitor Royal Mail’s compliance with its obligations relating to the secure handling of mail and compliance with the Universal Service Obligation. Ofcom requires Royal Mail, to take steps to minimise the potential for postal packets to be subject to loss, theft, damage and/or interference, and to regularly review, and where necessary update, the relevant policies.
Royal Mail is required to provide compensation to customers on a fair and reasonable basis, where applicable. Ofcom publishes annual reports reviewing the complaints and compensation data. These are available at: www.ofcom.org.uk/post/market-performance/monitoring_reports.
To ask the Secretary of State for Business and Trade, what assessment has been made of the adequacy of Royal Mail's compensation arrangements for customers whose mail is lost.
To ask the Secretary of State for Business and Trade, what assessment has been made of the adequacy of Royal Mail's compensation arrangements for customers whose mail is lost.
It is for Ofcom, as the independent regulator of postal services, to monitor Royal Mail’s compliance with its obligations relating to the secure handling of mail and compliance with the Universal Service Obligation. Ofcom requires Royal Mail, to take steps to minimise the potential for postal packets to be subject to loss, theft, damage and/or interference, and to regularly review, and where necessary update, the relevant policies.
Royal Mail is required to provide compensation to customers on a fair and reasonable basis, where applicable. Ofcom publishes annual reports reviewing the complaints and compensation data. These are available at: www.ofcom.org.uk/post/market-performance/monitoring_reports.
To ask the Secretary of State for Business, Innovation, Science and Trade, whether he has made an estimate of the cost to (i) Royal Mail and (ii) UK business of the LockBit ransomware attack on Royal Mail in 2023.
To ask the Secretary of State for Business, Innovation, Science and Trade, whether he has made an estimate of the cost to (i) Royal Mail and (ii) UK business of the LockBit ransomware attack on Royal Mail in 2023.
To ask the Secretary of State for Business, Innovation, Science and Trade, what steps his Department is taking to ensure that Royal Mail meets its obligations under the universal postal service in relation to the free delivery of Articles for the Blind; what assessment he has made of the timeliness...
To ask the Secretary of State for Business, Innovation, Science and Trade, what steps his Department is taking to ensure that Royal Mail meets its obligations under the universal postal service in relation to the free delivery of Articles for the Blind; what assessment he has made of the timeliness...
To ask the Secretary of State for Business, Innovation, Science and Trade, whether Post Office Ltd has provided his Department with estimates of the average annual financial impact of the June 2026 remuneration changes on individual postmaster incomes.
To ask the Secretary of State for Business, Innovation, Science and Trade, whether Post Office Ltd has provided his Department with estimates of the average annual financial impact of the June 2026 remuneration changes on individual postmaster incomes.
To ask the Secretary of State for Business, Innovation, Science and Trade, what assessment he has made of the potential impact of changes in remuneration for Royal Mail parcel transactions on the viability of rural Post Office branches.
To ask the Secretary of State for Business, Innovation, Science and Trade, what assessment he has made of the potential impact of changes in remuneration for Royal Mail parcel transactions on the viability of rural Post Office branches.
To ask the Secretary of State for Business, Innovation, Science and Trade, what assessment he has made of the potential impact of changes to Post Office remuneration for Royal Mail parcel transactions on the income of sub-postmasters.
To ask the Secretary of State for Business, Innovation, Science and Trade, what assessment he has made of the potential impact of changes to Post Office remuneration for Royal Mail parcel transactions on the income of sub-postmasters.
Over the last year, Royal Mail delivered just 75% of first-class post the next day, against a target of 93%. Ofcom has fined it nearly £40 million across three years and has opened a fourth investigation. Constituents in Maidenhead are still missing hospital appointments and other important business because letters...
Over the last year, Royal Mail delivered just 75% of first-class post the next day, against a target of 93%. Ofcom has fined it nearly £40 million across three years and has opened a fourth investigation. Constituents in Maidenhead are still missing hospital appointments and other important business because letters...
We have been very clear that Royal Mail’s service is unacceptable, and we will continue to say that as long as it is unacceptable. The public expect a well-run postal service, with letters arriving on time across the country. The Royal Mail has already been fined by Ofcom three times,...
We have been very clear that Royal Mail’s service is unacceptable, and we will continue to say that as long as it is unacceptable. The public expect a well-run postal service, with letters arriving on time across the country. The Royal Mail has already been fined by Ofcom three times,...
To ask the Secretary of State for Work and Pensions, what steps his Department is taking to ensure current Royal Mail delays do not affect people's access to payments.
To ask the Secretary of State for Work and Pensions, what steps his Department is taking to ensure current Royal Mail delays do not affect people's access to payments.
The delays to Royal Mail delivery have not had an impact on DWPs ability to deliver its services. DWP has robust plans in place that will be invoked should disruption to service occur, these plans include extension of DWP deadlines that can be invoked to ensure our customers are not impacted negatively.
To ask the Secretary of State for Work and Pensions, what steps his Department is taking to ensure current Royal Mail delays do not affect people's ability to comply with his Department's deadlines.
To ask the Secretary of State for Work and Pensions, what steps his Department is taking to ensure current Royal Mail delays do not affect people's ability to comply with his Department's deadlines.
The delays to Royal Mail delivery have not had an impact on DWPs ability to deliver its services. DWP has robust plans in place that will be invoked should disruption to service occur, these plans include extension of DWP deadlines that can be invoked to ensure our customers are not impacted negatively.
To ask the Secretary of State for Business and Trade, whether he has made an impact assessment of Royal Mail’s new delivery model.
To ask the Secretary of State for Business and Trade, whether he has made an impact assessment of Royal Mail’s new delivery model.
To ask the Secretary of State for Business and Trade, what assessment his Department has made of the potential impact of Royal Mail’s three workers to four frames delivery model on service quality and staff fatigue.
To ask the Secretary of State for Business and Trade, what assessment his Department has made of the potential impact of Royal Mail’s three workers to four frames delivery model on service quality and staff fatigue.
That this House believes Royal Mail’s continuing poor postal delivery performance, is effectively enabled by OFCOM's regulatory failings; further believes that this is adversely affecting residents and businesses, with consequent missed medical appointments, missed court decisions, fines for non-payment of bills and numerous other significant impacts; also believes that Royal Mail has not met its quarterly service targets, reflecting a growing national crisis in postal reliability, in spite of OFCOM fining Royal Mail £21 million this year, following fines in previous years; is concerned Royal Mail continues to seek to lower the standards of the Universal Service Obligation; believes these problems do not reflect on the hard-working front-line postal delivery staff who have been let down by an over-centralised management structure and profit-before-service orientated owners; and therefore calls on the Government to intervene to insist that OFCOM pressures Royal Mail to meet it's operational targets, ensure that Royal Mail takes immediate remedial action to restore service reliability and to address staffing shortages and morale, and for OFCOM to fully utilise its enforcement powers, and to ensure the Universal Service Obligation is protected.
That this House believes Royal Mail’s continuing poor postal delivery performance, is effectively enabled by OFCOM's regulatory failings; further believes that this is adversely affecting residents and businesses, with consequent missed medical appointments, missed court decisions, fines for non-payment of bills and numerous other significant impacts; also believes that Royal...
To ask the Secretary of State for Business and Trade, whether his Department holds Royal Mail sorting office delivery data to postcodes (a) DA6, (b) DA7 and (c) DA16.
To ask the Secretary of State for Business and Trade, whether his Department holds Royal Mail sorting office delivery data to postcodes (a) DA6, (b) DA7 and (c) DA16.
The government does not hold Royal Mail delivery data by postcode or by sorting office.
Royal Mail is an independent business, and the government does not have a role in its day‑to‑day operational business. Ofcom is the independent regulator of postal services and is responsible for monitoring Royal Mail's performance against its targets. This includes a Postcode Area Target for First Class letters to help incentivise an equal and universal service across the UK. Royal Mail’s quality of service reports are published online: www.internationaldistributionservices.com/en/regulation/universal-service-obligation/quality-of-service/.