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To ask the Secretary of State for Business, Innovation, Science and Trade, what powers he has to intervene at Royal Mail in cases of poor performance.
To ask the Secretary of State for Business, Innovation, Science and Trade, what powers he has to intervene at Royal Mail in cases of poor performance.
To ask the Secretary of State for Business, Innovation, Science and Trade, what recent consideration his Department has given to the renationalisation of Royal Mail.
To ask the Secretary of State for Business, Innovation, Science and Trade, what recent consideration his Department has given to the renationalisation of Royal Mail.
To ask the Secretary of State for Business, Innovation, Science and Trade, what recent assessment his Department has made of the adequacy of the postal delivery service provided by Royal Mail.
To ask the Secretary of State for Business, Innovation, Science and Trade, what recent assessment his Department has made of the adequacy of the postal delivery service provided by Royal Mail.
To ask the Secretary of State for Business, Innovation, Science and Trade, what recent assessment he has made of the adequacy of the performance of Royal Mail.
To ask the Secretary of State for Business, Innovation, Science and Trade, what recent assessment he has made of the adequacy of the performance of Royal Mail.
To ask the Secretary of State for Business, Innovation, Science and Trade, what recent assessment he has made of Royal Mail’s performance against its universal service obligations in Scotland.
To ask the Secretary of State for Business, Innovation, Science and Trade, what recent assessment he has made of Royal Mail’s performance against its universal service obligations in Scotland.
The government remains committed to ensuring a reliable universal postal service for users across all parts of the United Kingdom.
We have been clear that Royal Mail’s quality of service has not been good enough. The government has discussed Royal Mail’s performance with the company and Ofcom, as the independent regulator, and they know there is more to do to improve stability and reliability for customers, but it is welcome that the most recently released quality of service figures, for Q1 26/27, show an improvement.
Ofcom is investigating Royal Mail’s quality of service performance for 2025-26, and Royal Mail has published a service improvement plan alongside a £500 million investment into frontline resourcing.
To ask the Secretary of State for Business, Innovation, Science and Trade, if he will instruct Royal Mail to respond to the letter of 27 July 2026 from the hon. Member for St Albans.
To ask the Secretary of State for Business, Innovation, Science and Trade, if he will instruct Royal Mail to respond to the letter of 27 July 2026 from the hon. Member for St Albans.
What assessment his Department has made of the adequacy of levels of service by Royal Mail.
What assessment his Department has made of the adequacy of levels of service by Royal Mail.
To ask the Secretary of State for Business, Innovation, Science and Trade, what steps he is taking to help ensure Royal Mail delivers letters to vulnerable people in a timely manner.
To ask the Secretary of State for Business, Innovation, Science and Trade, what steps he is taking to help ensure Royal Mail delivers letters to vulnerable people in a timely manner.
Sixty constituents from all across my constituency of Rugby have contacted me to complain about what is often a totally unsatisfactory service from Royal Mail, with no, slow or bulk deliveries. That has a real human impact. If I may, I draw attention to Rugby Talking Newspaper, whose customers are...
Sixty constituents from all across my constituency of Rugby have contacted me to complain about what is often a totally unsatisfactory service from Royal Mail, with no, slow or bulk deliveries. That has a real human impact. If I may, I draw attention to Rugby Talking Newspaper, whose customers are...
We have been very clear as a Government that Royal Mail’s service is unacceptable, and the example that my hon. Friend gives simply underlines the unacceptability of its performance. The public expects a well-run postal service. I know that Royal Mail listens closely to these sessions. I hope that it...
We have been very clear as a Government that Royal Mail’s service is unacceptable, and the example that my hon. Friend gives simply underlines the unacceptability of its performance. The public expects a well-run postal service. I know that Royal Mail listens closely to these sessions. I hope that it...
Q3
.
Connor Naismith (Crewe and Nantwich) (Lab):
It is clear to me and many across this House that despite the hard work and dedication of all postal workers, Royal Mail’s management is failing in its obligation to provide a basic and reliable postal service. The people of Crewe and Nantwich are paying the price through missed appointments, late fees and, in some cases, even county court judgments. I have full confidence in this Prime Minister to deliver for our country. Will he join me in calling on Royal Mail’s management to do the same, including by working with the Communication Workers Union and through the implementation of the recommendations of the Select Committee report published earlier this year?
Q3
.
Connor Naismith (Crewe and Nantwich) (Lab):
It is clear to me and many across this House that despite the hard work and dedication of all postal workers, Royal Mail’s management is failing in its obligation to provide a basic and reliable postal service. The people of Crewe and Nantwich are paying the price through missed appointments, late fees and, in some cases, even county court judgments. I have full confidence in this Prime Minister to deliver for our country. Will he join me in calling on Royal Mail’s management to do the same, including by working with the Communication Workers Union and through the implementation of the recommendations of the Select Committee report published earlier this year?
It is good for me to be able to credit the Communication Workers Union, because I know it has done a huge amount of work over the years to raise some of the issues within Royal Mail. It is because of that work that there has now been a commitment from the business to invest £500 million in frontline resourcing. Everyone in this House will know that standards have not been good enough, and people have been facing an unreliable service. We are committed, as a Government, to a comprehensive universal service obligation. That is what will safeguard Royal Mail’s future, but the company now needs to listen to what my hon. Friend is saying and get on and deliver it.
It is good for me to be able to credit the Communication Workers Union, because I know it has done a huge amount of work over the years to raise some of the issues within Royal Mail. It is because of that work that there has now been a commitment from the business to invest £500 million in frontline resourcing. Everyone in this House will know that standards have not been good enough, and people have been facing an unreliable service. We are committed, as a Government, to a comprehensive universal service obligation. That is what will safeguard Royal Mail’s future, but the company now needs to listen to what my hon. Friend is saying and get on and deliver it.
It is good for me to be able to credit the Communication Workers Union, because I know it has done a huge amount of work over the years to raise some of the issues within Royal Mail. It is because of that work that there has now been a commitment from the business to invest £500 million in frontline resourcing. Everyone in this House will know that standards have not been good enough, and people have been facing an unreliable service. We are committed, as a Government, to a comprehensive universal service obligation. That is what will safeguard Royal Mail’s future, but the company now needs to listen to what my hon. Friend is saying and get on and deliver it.
Q3
.
Connor Naismith (Crewe and Nantwich) (Lab):
It is clear to me and many across this House that despite the hard work and dedication of all postal workers, Royal Mail’s management is failing in its obligation to provide a basic and reliable postal service. The people of Crewe and Nantwich are paying the price through missed appointments, late fees and, in some cases, even county court judgments. I have full confidence in this Prime Minister to deliver for our country. Will he join me in calling on Royal Mail’s management to do the same, including by working with the Communication Workers Union and through the implementation of the recommendations of the Select Committee report published earlier this year?
To ask the Secretary of State for Business, Innovation, Science and Trade, what steps the Government is taking to hold Royal Mail senior management accountable for statutory delivery performance targets.
To ask the Secretary of State for Business, Innovation, Science and Trade, what steps the Government is taking to hold Royal Mail senior management accountable for statutory delivery performance targets.
The government has been clear that Royal Mail’s quality of service has not been good enough.
The Government has discussed Royal Mail’s performance with the company and Ofcom, as the independent regulator, and they know there is more to do to improve stability and reliability for customers, but it is welcome that the most recently released quality of service figures, for Q1 26/27, show an improvement.
Ofcom has opened an investigation into Royal Mail’s quality of service performance for 2025-26 and Royal Mail has published a quality of service improvement plan alongside a £500 million investment into frontline resourcing.
The government will continue to press royal Mail for improvements in service quality.
To ask the Secretary of State for Business, Innovation, Science and Trade, what steps his Department is taking to ensure that Royal Mail meets its obligations under the universal postal service in relation to the free delivery of Articles for the Blind; what assessment he has made of the timeliness...
To ask the Secretary of State for Business, Innovation, Science and Trade, what steps his Department is taking to ensure that Royal Mail meets its obligations under the universal postal service in relation to the free delivery of Articles for the Blind; what assessment he has made of the timeliness...
It is important that postal services are accessible and work effectively for all users, particularly those relying on the Articles for the Blind service. The obligation to provide this service is set out in legislation and regulations are overseen by Ofcom, as the independent regulator.
Ministers have met with both Royal Mail and Ofcom to discuss concerns about delivery performance and will continue to make representations to ensure that customers receive the service they are entitled to.
To ask the Secretary of State for Business, Innovation, Science and Trade, whether Post Office Ltd has provided his Department with estimates of the average annual financial impact of the June 2026 remuneration changes on individual postmaster incomes.
To ask the Secretary of State for Business, Innovation, Science and Trade, whether Post Office Ltd has provided his Department with estimates of the average annual financial impact of the June 2026 remuneration changes on individual postmaster incomes.
Post Office has not provided the department with estimates of the average annual financial impact of the June 2026 remuneration changes on individual postmaster incomes. Postmaster remuneration is an operational matter for Post Office. Government is providing funding to Post Office to help deliver its Transformation Plan, including up to £483 million in FY 2026/27 and 2027/28. The savings created by that plan will help put Post Office in a stronger position to increase remuneration for postmasters across the UK. While there is more to do, it is encouraging that postmaster remuneration increased by £92 million since December 2024.
To ask the Secretary of State for Business, Innovation, Science and Trade, what assessment he has made of the potential impact of changes in remuneration for Royal Mail parcel transactions on the viability of rural Post Office branches.
To ask the Secretary of State for Business, Innovation, Science and Trade, what assessment he has made of the potential impact of changes in remuneration for Royal Mail parcel transactions on the viability of rural Post Office branches.
Post Office Ltd operates at arm’s length from Government and is responsible for its own operational matters, including commercial agreements with partners and remuneration for specific services.
Government is, however, providing funding to Post Office to help deliver its Transformation Plan, including up to £483 million in FY 2026/27 and 2027/28. The savings created by that plan will help put Post Office in a stronger position to increase remuneration for postmasters across the UK. While there is more to do, it is encouraging that between December 2024 and April 2026, Post Office increased postmaster remuneration by £92 million.
To ensure service access for rural and other communities, we will continue to monitor Post Office's performance against Government-set network requirements. These requirements mean, for instance, that 99% of the population must live within three miles of a post office.
To ask the Secretary of State for Business, Innovation, Science and Trade, what assessment he has made of the potential impact of changes to Post Office remuneration for Royal Mail parcel transactions on the income of sub-postmasters.
To ask the Secretary of State for Business, Innovation, Science and Trade, what assessment he has made of the potential impact of changes to Post Office remuneration for Royal Mail parcel transactions on the income of sub-postmasters.
Post Office Ltd operates at arm’s length from Government and is responsible for its own operational matters, including commercial agreements with partners and remuneration for specific services.
Government is, however, providing funding to Post Office to help deliver its Transformation Plan, including up to £483 million in FY 2026/27 and 2027/28. The savings created by that plan will help put Post Office in a stronger position to increase remuneration for postmasters across the UK. While there is more to do, it is encouraging that between December 2024 and April 2026, Post Office increased postmaster remuneration by £92 million.
To ensure service access for rural and other communities, we will continue to monitor Post Office's performance against Government-set network requirements. These requirements mean, for instance, that 99% of the population must live within three miles of a post office.
My residents feel badly let down by Royal Mail. Across the summer, many residents have not had a delivery for three or more weeks. Some constituents have been to the sorting office to collect time-sensitive post to be told that there are still sacks of mail waiting to be sorted...
My residents feel badly let down by Royal Mail. Across the summer, many residents have not had a delivery for three or more weeks. Some constituents have been to the sorting office to collect time-sensitive post to be told that there are still sacks of mail waiting to be sorted...
We have been clear that Royal Mail’s service is unacceptable, as the hon. Gentleman points out. Constituents expect a well-run postal service, and the Business and Trade Committee has called in Royal Mail to talk about its performance. I hope, because I know that Royal Mail listens to these sessions,...
We have been clear that Royal Mail’s service is unacceptable, as the hon. Gentleman points out. Constituents expect a well-run postal service, and the Business and Trade Committee has called in Royal Mail to talk about its performance. I hope, because I know that Royal Mail listens to these sessions,...
To ask the Secretary of State for Business, Innovation, Science and Trade, whether he has made an estimate of the cost to (i) Royal Mail and (ii) UK business of the LockBit ransomware attack on Royal Mail in 2023.
To ask the Secretary of State for Business, Innovation, Science and Trade, whether he has made an estimate of the cost to (i) Royal Mail and (ii) UK business of the LockBit ransomware attack on Royal Mail in 2023.
We do not routinely comment on costs of individual cyber attacks. Royal Mail's parent company, International Distributions Services (IDS), has publicly reported spending £10 million on remediation and systems resilience improvements following the incident affecting Royal Mail in 2023.
We know that cyber attacks can have serious consequences for businesses, with independent research finding that the average cost of a significant cyber incident is almost £195,000. The Government works closely with industry and relevant authorities to support resilience against cyber threats and to ensure risks are appropriately managed.