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Written question asked by Chi Onwurah (Labour) on Monday, 13 July 2026, in the House of Commons. It was due for an answer on Thursday, 16 July 2026 (named day). It was answered by Blair McDougall (Labour) on Thursday, 16 July 2026 on behalf of the Department for Business and Trade.

Postal Services: North East

Question

To ask the Secretary of State for Business and Trade, what steps the Government is taking to improve the delivery performance of first class letters in the North East region.

Answer

The government has been clear that Royal Mail’s quality of service has not been good enough.

Responsibility for improving local delivery performance lies with Royal Mail’s management. Royal Mail has published a quality of service improvement plan alongside a £500 million investment into frontline resourcing.

I have met with Royal Mail and Ofcom, as the independent regulator, to discuss concerns about delivery performance and will continue to make representations to ensure that customers receive the service they are entitled to.

Secondary information

Type
Written question
Reference
17996
Session
2026-27
Subjects
Postal services Standards North East
Link
View this Written question on www.parliament.uk