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Written question asked by Neil Hudson (Conservative) on Wednesday, 15 July 2026, in the House of Commons. It was due for an answer on Wednesday, 2 September 2026 (named day). It was answered by Emma Hardy (Labour) on Wednesday, 2 September 2026 on behalf of the Department for Environment, Food and Rural Affairs.

Water Companies: Repairs and Maintenance

Question

To ask the Secretary of State for Environment, Food and Rural Affairs, what steps she is taking to ensure that water companies communicate effectively with consumers during maintenance work projects.

Answer

The Guaranteed Standards Scheme (GSS) requires companies to provide at least 48 hours' notice for planned supply disruptions lasting longer than four hours. Last year this Government doubled or more the financial penalties companies must pay to affected customers if they fail to meet GSS standards. Ofwat also requires water companies in England and Wales to communicate upcoming maintenance work and infrastructure projects transparently, focusing on accessibility, timeliness, and customer-led approaches.

If customers believe their water company has not communicated effectively, they can contact the Consumer Council for Water or use the alternative dispute resolution system.

Secondary information

Type
Written question
Reference
19127
Session
2026-27
Subjects
Consumers Communication Repairs and maintenance Water companies
Link
View this Written question on www.parliament.uk