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Written question asked by Lewis Cocking (Conservative) on Friday, 28 August 2026, in the House of Commons. It was due for an answer on Wednesday, 2 September 2026. It was answered by Ian Murray (Labour) on Tuesday, 8 September 2026 on behalf of the Department for Digital, Culture, Media and Sport.


Telemedicine

Question

To ask the Secretary of State for Digital, Culture, Media and Sport, whether customers with telecare equipment are only permitted to use BT landline services.

Answer

Customers with telecare equipment are not required to use BT landline services only and can use any communications provider.

In November 2024 and March 2026, the industry agreed safeguards with Government to protect consumers, in particular vulnerable people and telecare users, during the Public Switched Telephone Network (PSTN) migration to modern digital networks. The Government regularly engages with the providers to monitor the PSTN migration.


Secondary information

Type
Written question
Reference
22297
Session
2026-27
Subjects
BT Group Telemedicine
Link
View this Written question on www.parliament.uk