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Written question asked by Mike Wood (Conservative) on Wednesday, 9 September 2026, in the House of Commons. It was due for an answer on Friday, 11 September 2026. It was answered by Sally Jameson (Labour) on Thursday, 24 September 2026 on behalf of the Cabinet Office.


Civil Servants: Workplace Pensions

Question

To ask the Minister for the Cabinet Office, pursuant to the Answer of 17 July 2026 to Question 18048 on Civil Servants: Workplace Pensions, what the current average time is for deferred members to obtain a Preserved Pension current value statement when requested.

Answer

The Cabinet Office awarded Capita the contract to administer the Civil Service Pension Scheme in November 2023 under the previous government. The current delays facing scheme members are entirely unacceptable, and this Government has taken firm action to resolve them through a clear recovery plan with strict delivery milestones. We have deployed additional resources to expedite priority cases, ensuring that serving and former staff receive the high standard of service they deserve. Regular progress updates remain available to members via the pension portal and GOV.UK.


Secondary information

Type
Written question
Reference
28329
Session
2026-27
Related items
Civil Servants: Workplace Pensions
Friday, 17 July 2026
Written questions
House of Commons
Subjects
Civil servants Workplace pensions
Contains statistics
Yes
Link
View this Written question on www.parliament.uk