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Written question asked by Kevin Bonavia (Labour) on Wednesday, 20 May 2026, in the House of Commons. It was due for an answer on Monday, 1 June 2026 (named day). It was answered by Keir Mather (Labour) on Monday, 1 June 2026 on behalf of the Department for Transport.

Railway Stations: Ticket Offices

Question

To ask the Secretary of State for Transport, what steps her Department is taking to improve accessibility of ticket offices at rail stations for people suffering sight loss.

Answer

The Government is committed to improving accessibility and helping to remove barriers to travel for all users of public transport, including those with visual impairments.

Train operators are required to set out how they will support passengers with disabilities through their Accessible Travel Policies (ATPs). In their ATPs, operators explain how assistance will be provided at stations, including for purchasing tickets. ATPs also require station and train operators to provide their customer facing staff with disability awareness training.

As part of the roadmap published last year, we committed to rolling out Welcome Points at stations which will feature technology to support those with visual impairments to access information and call staff for assistance.

Secondary information

Type
Written question
Reference
3494
Session
2026-27
Subjects
Access Railway stations Visual impairment Ticket offices
Link
View this Written question on www.parliament.uk