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Written question asked by Grahame Morris (Labour) on Thursday, 22 October 2026, in the House of Commons. It was due for an answer on Tuesday, 27 October 2026 (named day). It was answered by Keir Mather (Labour) on Tuesday, 27 October 2026 on behalf of the Department for Transport.


Ferries and Passenger Ships: Complaints

Question

To ask the Secretary of State for Transport, how many investigations of passenger complaints against (a) ferry and (b) cruise operators regarding accessibility of services from ports in (i) England, (ii) Wales, (iii) Scotland and (iv) Northern Ireland the Maritime and Coastguard Agency undertook in each year since 2021-22.

Answer

The MCA has reviewed readily accessible records covering 2024-25, 2025-26 and 2026-27. Records earlier than 2024-25 were not able to be produced /obtained within the time frame.

These records identify that one investigation has been undertaken by the MCA of passenger complaints against (a) ferry and (b) cruise operators regarding accessibility of services from ports in (i) England, (ii) Wales, (iii) Scotland and (iv) Northern Ireland.


Secondary information

Type
Written question
Reference
37366
Session
2026-27
Registered interest declared
Yes
Subjects
Complaints Ferries Maritime and Coastguard Agency Passenger ships
Contains statistics
Yes
Link
View this Written question on www.parliament.uk