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Written question asked by Caroline Dinenage (Conservative) on Friday, 29 May 2026, in the House of Commons. It was due for an answer on Tuesday, 2 June 2026. It was answered by Satvir Kaur (Labour) on Friday, 26 June 2026 on behalf of the Cabinet Office.

Civil Servants: Workplace Pensions

Question

To ask the Minister for the Cabinet Office, what assessment he has made of the adequacy of Capita’s administration of the Civil Service Pension Scheme.

Answer

The Cabinet Office awarded Capita the contract to administer the Civil Service Pension Scheme in November 2023 under the previous government. The current delays facing scheme members are entirely unacceptable, and this Government has taken firm action to resolve them through a clear recovery plan with strict delivery milestones. We have deployed additional resources to expedite priority cases, ensuring that serving and former staff receive the high standard of service they deserve. Regular progress updates remain available to members via the pension portal and Gov.uk.

Capita is under a firm mandate to restore full service delivery to standard contractual levels by the end of June 2026. We are actively exploring the use of all available commercial and contractual levers and continue to withhold milestone payments for missed transition deliverables. All options remain on the table if they fail to meet the June deadline.

Secondary information

Type
Written question
Reference
4088
Session
2026-27
Grouped for answer
Yes
Subjects
Civil servants Workplace pensions Capita
Link
View this Written question on www.parliament.uk