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Written question asked by Lord Colgrain (Conservative) on Monday, 15 July 2019, in the House of Lords. It was due for an answer on Monday, 29 July 2019. It was answered by Lord Young of Cookham (Conservative) on Tuesday, 23 July 2019 on behalf of the Treasury.

Taxation: Electronic Government

Question

To ask Her Majesty's Government what plans they have to review the Making Tax Digital service and improve the current (1) process of, and (2) software used by, that service.

Answer

HMRC are constantly reviewing the progress of the Making Tax Digital (MTD) service. As at 18 July, over 712,000 businesses have joined the VAT service and over 460,000 VAT submissions have been made successfully.

The VAT Helpline has been performing within the 5 minute target for average waiting time. A small proportion of customers – around 0.5% - have been affected by service issues which HMRC are addressing.

The Government recognises the value of independent assurance. MTD is part of the Government’s Major Projects Portfolio and the VAT service will be reviewed by the Infrastructure and Projects Authority (IPA) in September.

Software enabling customers to use MTD is provided by a wide range of third-party software providers. This approach has led to a rich choice of products to meet businesses’ different needs, preferences and budgets.

Secondary information

Type
Written question
Reference
HL17136
Session
2017-19
Subjects
Software Taxation Electronic government
Link
View this Written question on www.parliament.uk