Written question asked by Lord Rosser (Labour) on Tuesday, 12 July 2022, in the House of Lords. It was due for an answer on Tuesday, 26 July 2022. It was answered by Baroness Williams of Trafford (Conservative) on Tuesday, 26 July 2022 on behalf of the Home Office.
Home Office: Email
- Question
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To ask Her Majesty's Government how many British citizens have paid to send email enquiries via SITEL UK; and what is the cost to the applicant of sending such an email from within the UK.
- Answer
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SITEL UK delivered the UKVI overseas helpline services from March 2017 up until April 2021. Teleperformance now deliver this service on behalf of the Home Office.
Customers who are looking to apply or have applied for visas from outside the UK who choose to make contact by e-mail will be charged £2.74 per e-mail enquiry. This includes the initial e-mail enquiry plus any follow-up e-mails to and from the contact centre relating to the same enquiry. E-mails are sent via a web message form found on the Contact UKVI pages on Gov.uk.
The specific email form can be found here under the section ‘online’.
Customers applying for visas from within the UK are not charged to send an email.
We do not hold data on the nationality of people who have paid to send an email.
Secondary information
- Type
- Written question
- Reference
- HL1712
- Session
- 2022-23
- Related items
- Subjects
- Costs Home Office Email Sitel
- Contains statistics
- Yes
- Link
- View this Written question on www.parliament.uk
Librarians' tools
- Timestamp
- 2022-09-21 10:39:15 +0100
- URI
- http://data.parliament.uk/writtenparliamentaryquestion/lords/2022-23/HL1712
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