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Written question asked by Lord Birt (Crossbench) on Thursday, 21 July 2022, in the House of Lords. It was due for an answer on Thursday, 4 August 2022. It was answered by Baroness Vere of Norbiton (Conservative) on Thursday, 28 July 2022 on behalf of the Department for Transport.


Railways: Standards

Question

To ask Her Majesty's Government what plans, if any, they have to assess the effectiveness of train operators in providing accurate and timely information for passengers during the disruption to services on 18, 19 and 20 July.

Answer

Evidence for the provision of accurate and timely information, including during the period 18, 19 and 20 July, will contribute to the determination of a performance-based fee for eligible rail operators. The evidence in this area and across other metrics of performance is independently evaluated before a performance score and fee is determined.


Secondary information

Type
Written question
Reference
HL1995
Session
2022-23
Subjects
Information Railways Passengers Standards
Link
View this Written question on www.parliament.uk