Written question asked by Lord Foster of Bath (Liberal Democrat) on Monday, 14 November 2022, in the House of Lords. It was due for an answer on Monday, 28 November 2022. It was answered by Lord Callanan (Conservative) on Monday, 28 November 2022 on behalf of the Department for Business, Energy and Industrial Strategy.

Energy: Vulnerable Adults

Question: To ask His Majesty's Government what steps they have taken to ensure public awareness of the availability of the Priority Services Register, including among owner occupiers; and what requirements they have placed on energy suppliers to ensure that households registered with a Priority Services Register have safe gas and electricity supplies in their homes.

Answer: Condition 26 of Ofgem’s gas and electricity supply licence conditions requires suppliers to identify consumers who are eligible for the Priority Service Register and offer to add any, or all, of the Minimum Details to the Priority Services Register during interactions. Condition 29 of Ofgem’s gas supply licence conditions requires suppliers to provide a gas safety check free of charge to vulnerable consumers. Further details on support available for those on the Priority Service Register can be found on the Ofgem website.

Secondary information