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Written question asked by Lord Storey (Liberal Democrat) on Wednesday, 7 December 2022, in the House of Lords. It was due for an answer on Wednesday, 21 December 2022. It was answered by Baroness Stedman-Scott (Conservative) on Wednesday, 21 December 2022 on behalf of the Department for Work and Pensions.

Jobcentres: Staff

Question

To ask His Majesty's Government, further to the Written Answer by Baroness Stedman-Scott on 7 December (HL3726), what components of this "comprehensive learning journey" do all work coaches undertake; and what are the "tools, skills and behaviours" required of those coaches.

Answer

Work Coach Learning equips staff with tools, knowledge, skills and behaviours through a rich mix of topics, to enable them to support each claimant as an individual.

This includes building a coaching skill set, focus on vulnerable customers and those with complex needs as well as those with health conditions, the impacts of their condition and what support is available to assist individuals moving closer to the working environment. DWP ensures that staff access the most up to date advice and expertise on a particular health condition/ complex need to support all individual customers requirements through signposted guidance support and websites to effectively use resources from both internal and external sites.

Work Coaches also receive on-going learning for their roles and access to guidance which is refreshed at regular intervals. Please see attached list of learning which Work Coaches undertake as part of their comprehensive learning journey.

Secondary information

Type
Written question
Reference
HL4121
Session
2022-23
Attachment
Attachment
Related items
Employment: Young People
Wednesday, 7 December 2022
Written questions
House of Lords
Subjects
Employment Jobcentres Staff Training Young people
Link
View this Written question on www.parliament.uk