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Written question asked by Lord Lipsey (Labour) on Wednesday, 6 March 2024, in the House of Lords. It was due for an answer on Wednesday, 20 March 2024. It was answered by Baroness Vere of Norbiton (Conservative) on Wednesday, 13 March 2024 on behalf of the Treasury.

Taxation: Electronic Government

Question

To ask His Majesty's Government why they do not include a postal address option on tax code notices to enable digitally excluded people to contact HMRC more easily.

Answer

HMRC removed postal address from notices to encourage customers to use their digital services and interact with them online through their Personal Tax Account. Customers can submit queries electronically via HMRC’s iForm, which is handled by a dedicated team similar post correspondence.

For those unable to engage online, HMRC continues to provide support through telephone, including the Extra Support Service. This service is for customers who cannot contact HMRC due to health or personal issues. They can request phone, video, or in-person appointments when calling the helplines, and HMRC’s advisers will assess their circumstances to offer the best option for them.

More information can be found on the Extra Support Service at:

Get help from HMRC if you need extra support: Help you can get - GOV.UK (www.gov.uk)

Secondary information

Type
Written question
Reference
HL3072
Session
2023-24
Subjects
Taxation Electronic government
Link
View this Written question on www.parliament.uk