Written question asked by Baroness Taylor of Bolton (Labour) on Monday, 24 February 2025, in the House of Lords. It was due for an answer on Monday, 10 March 2025. It was answered by Baroness Sherlock (Labour) on Monday, 10 March 2025 on behalf of the Department for Work and Pensions.
Tell Us Once Programme
- Question
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To ask His Majesty's Government what assessment they have made of the efficiency and effectiveness of their Tell Us Once service.
- Answer
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Since its launch in 2011, the Tell Us Once service has assisted over 5.2 million families. We monitor the number of notifications generated and the time it takes for recipient organisations to open them, ensuring that notifications are received and acted upon promptly.
We work closely with service delivery partners to ensure the service meets citizens' expectations. The most recent monthly internal evaluations of customer feedback show a satisfaction score of 4.6 out of 5 for the online service.
Secondary information
- Type
- Written question
- Reference
- HL5206
- Session
- 2024-26
- Subjects
- Tell Us Once programme
- Link
- View this Written question on www.parliament.uk
Librarians' tools
- Timestamp
- 2025-09-05 17:57:40 +0100
- URI
- http://data.parliament.uk/writtenparliamentaryquestion/lords/2024-25/HL5206
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- http://indexing.parliament.uk/Content/Edit/1?uri=http://data.parliament.uk/writtenparliamentaryquestion/lords/2024-25/HL5206
- In Solr
- https://search.parliament.uk/claw/solr/?id=http://data.parliament.uk/writtenparliamentaryquestion/lords/2024-25/HL5206