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Written statement made by Andrew Jones (Conservative) on Tuesday, 12 February 2019 in the House of Commons, on behalf of the Department for Transport.


Rail update

I wish to inform the House that the Secretary of State for Transport has reached agreement with Stagecoach Group to continue to operate train services on the East Midlands rail franchise. This Direct Award means that passengers from London St Pancras International to Northamptonshire, the East Midlands, Lincolnshire, Staffordshire and South Yorkshire will continue to be served by East Midlands Trains until 18 August 2019. If required there is an option to extend this agreement by up to a further six rail periods .

East Midlands Trains has achieved good performance and passenger satisfaction levels during the time they have been operating the franchise and the new agreement will allow for a smooth transition into the next competitively-tendered franchise. In the forthcoming months I expect East Midlands Trains to deliver the following improvements as part of the new agreement:

  • Investment of £150,000 on accessibility improvements at Stations.

  • A simplified application process for Delay Repay

As a minimum East Midlands Trains will also be expected to continue to deliver the following:

  • Good performance levels and passenger satisfaction;

  • A mobile app which provides real time information on the operation of passenger services and enables customers to book and pay for travel;

  • A 4G Wi-Fi service and provide at least 15 minutes of free access per passenger journey on standard class;

This Direct Award will ensure a smooth transition from the current operator to the next franchise which is expected to deliver significant passenger benefits including more services and seats across the franchise, in addition to better facilities and further improved accessibility at stations.


Secondary information

Type
Written statement
Reference
HCWS1322 
Session
2017-19
Subjects
Access Compensation Capital investment ICT Railway stations Mobile phones Standards WiFi East Midlands Trains 4G East Midlands rail franchise
Contains statistics
Yes
Link
View this Written statement on www.parliament.uk