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Jobcentre Closures: Glasgow

It is a pleasure to see you in the Chair, Mr Hollobone. I congratulate the hon. Member for Glasgow South (Stewart Malcolm McDonald) on securing this debate. I also congratulate his colleagues who contributed: the hon. Members for Glasgow East (Natalie McGarry), for Glasgow Central (Alison Thewliss), for Glasgow North (Patrick Grady), for Glasgow North West (Carol Monaghan), for Rutherglen and Hamilton West (Margaret Ferrier)—I am glad that she has her voice back—and for Glasgow South West (Chris Stephens), who not only represents his Glasgow constituency but speaks for the Scottish National party from the Front Bench.

The Department for Work and Pensions delivers critical services and support to tens of thousands of customers across Scotland, England, and Wales every day, and our network of jobcentres is at the very heart of that. In all our constituencies, jobcentre staff are hard at work helping people to access the support they need and move into employment. As society has changed, so have our jobcentres. We have moved a long way from the caricature of jobcentres and the welfare system that was presented 20 years ago in films such as “The Full Monty” and “Trainspotting”.

Reforms such as universal credit are revolutionising the relationship between claimants and work coaches, ensuring that the support we offer is more personalised and better suited to claimants’ needs. That includes enabling claimants to access our services in ways that suit them. At the heart of reforms such as universal credit is a digitally focused approach that is more secure, more accessible and more efficient. The claimant count has dropped from almost 1.5 million in 2010 to around 800,000 now.

The background to this set of changes to the DWP jobcentre estate is that after 20 years, the private finance initiative contract that covers many DWP offices is nearing an end: it will expire at the end of March 2018. That provides us with an opportunity to review which offices we will need in the future, saving the taxpayer money while ensuring that our clients are able to access the support they need. When considering that question,

our overriding priority has been the future services we will offer our claimants. In every case, we have sought to minimise disruption, moving existing jobcentres into nearby sites and co-locating with other services wherever possible.

The UK labour market is in the strongest position it has been in for years, but we cannot predict the exact path that it will take in the future. I reassure hon. Members that these changes will continue to ensure that we retain sufficient flexibility and spare capacity in the system. Let me be clear: our aim is to reduce floor space, not to reduce the workforce who are so important in supporting claimants back into work. Staff and services in jobcentres that are being closed are being transferred into nearby sites. In answer to the question asked by the Opposition spokesperson, the hon. Member for Wirral West (Margaret Greenwood), there are no planned job losses among jobcentre staff as a result of these closures.

When a jobcentre closes, the Department will consider what outreach services we can expand and what facilities may be suitable. The Department supports outreach activity at community and partner facilities right across the country, which allows our work coaches and partner organisations to support the shared needs of claimants. By working with a range of partners, including local authorities, we are able to expand the range and offer of our services. In Glasgow we work closely with organisations such as Anniesland College to offer such services, including helping claimants with their job search and offering benefit advice.