Oral question asked in the House of Lords, by Baroness Hayter of Kentish Town (Labour). It was answered by Viscount Younger of Leckie (Conservative) on Monday, 17 March 2014.

Consumer Interests: World Consumer Rights Day

Question: To ask Her Majesty’s Government what steps they are taking to promote consumer interests in the United Kingdom to mark World Consumer Rights Day on 15 March.

Answer: The Government are tackling the issues that consumers care most about head on. We are bringing in strong reforms through the Consumer Rights Bill to give greater clarity to goods, services and, for the first time, digital content. On World Consumer Rights Day, my department, Citizens Advice and Ofcom highlighted issues around mobile phones. We received excellent press coverage, which helped to increase awareness and to inform people where to go to get help.

Secondary information