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Universal Credit

My Lords, I am sure that we are grateful to my noble friend and also glad that she is feeling rather better than she was last week as, clearly, she was labouring under difficulties. We are grateful, too, to the Chancellor for responding, but can my noble friend consider very carefully some of the points that came up last week? I quoted a parish priest, who happens to be a godson of mine, who had written about sanctions and the way they were being administered, to his certain knowledge, in a very deprived urban area of Lancashire. Can we please take very careful note of what people like that say as they have no personal axe to grind but are merely concerned about some of the most deprived people in our communities? Can we listen and try to be continually responsive? This is a good beginning but we still have far to go.