1-18 of 18 results for subject:Consumers
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To ask the Secretary of State for Business and Trade, whether he has made an assessment of the potential impact of granting the Welsh Government’s proposed UK Internal Market Act exemption on the Deposit Return Scheme on (a) businesses and (b) consumers.
To ask the Secretary of State for Business and Trade, whether he has made an assessment of the potential impact of granting the Welsh Government’s proposed UK Internal Market Act exemption on the Deposit Return Scheme on (a) businesses and (b) consumers.
We have not made such specific assessments, however we are keen to progress a UK Deposit Return Scheme and are currently evaluating the Welsh Government's proposal for an exclusion from the UK Internal Market Act as set out in the UK Internal Market Act Review published in July 2025.
As part of that process we have been engaging with stakeholders to gather evidence and feedback on the impact of the Welsh Government proposal on the UK internal market.
Motion that this House has considered the role of Fairtrade certification in UK business and trade. Agreed to on question.
Motion that this House has considered the role of Fairtrade certification in UK business and trade. Agreed to on question.
To ask the Secretary of State for Culture, Media and Sport, what steps she is taking in response to publishers disabling video games that have already been sold.
To ask the Secretary of State for Culture, Media and Sport, what steps she is taking in response to publishers disabling video games that have already been sold.
The Government is aware of the Stop Killing Games campaign and concerns relating to the continued access to video games, including licensed, online-only video games, and we appreciate the frustrations of players of some games that have been discontinued. The Government has spoken with the video games industry and has responded to a recent petition on this issue.
There are no plans to amend existing consumer law on disabling video games. Those selling games must comply with existing requirements in consumer law, including the Consumer Rights Act 2015 (CRA) and Digital Markets Competition and Consumers Act 2024 (DMCCA), giving clear advice to consumers. Video game sellers must not omit or hide material information, or provide it in an unclear, unintelligible, ambiguous or untimely manner.
To ask the Secretary of State for Culture, Media and Sport, if she will make an assessment of the potential merits of proposals from Stop Killing Games to require video game publishers to (a) permit and (b) facilitate the use of third party online servers for games when they take...
To ask the Secretary of State for Culture, Media and Sport, if she will make an assessment of the potential merits of proposals from Stop Killing Games to require video game publishers to (a) permit and (b) facilitate the use of third party online servers for games when they take...
The Government is aware of the Stop Killing Games campaign and concerns relating to the continued access to video games, including licensed, online-only video games, and we appreciate the frustrations of players of some games that have been discontinued. The Government has spoken with the video games industry and has responded to a recent petition on this issue.
There are no plans to amend existing consumer law on disabling video games. Those selling games must comply with existing requirements in consumer law, including the Consumer Rights Act 2015 (CRA) and Digital Markets Competition and Consumers Act 2024 (DMCCA), giving clear advice to consumers. Video game sellers must not omit or hide material information, or provide it in an unclear, unintelligible, ambiguous or untimely manner.
To ask the Secretary of State for Culture, Media and Sport, what discussions she has had with the games publishing industry on the potential impact of remotely disabling and terminating video games on their responsibilities under the Consumer Rights Act 2015.
To ask the Secretary of State for Culture, Media and Sport, what discussions she has had with the games publishing industry on the potential impact of remotely disabling and terminating video games on their responsibilities under the Consumer Rights Act 2015.
The Government is aware of concerns relating to the continued access to video games, including licensed, online-only video games, and we appreciate the frustrations of players of some games that have been discontinued. The Government has spoken with the video games industry and has responded to a recent petition on this issue.
There are no plans to amend existing consumer law on disabling video games. Those selling games must comply with existing requirements in consumer law, including the Consumer Rights Act 2015 (CRA) and Digital Markets Competition and Consumers Act 2024 (DMCCA), giving clear advice to consumers. Video game sellers must not omit or hide material information, or provide it in an unclear, unintelligible, ambiguous or untimely manner.
To ask the Secretary of State for Culture, Media and Sport, when her Department plans to respond to the consultation on the resale of live events tickets.
To ask the Secretary of State for Culture, Media and Sport, when her Department plans to respond to the consultation on the resale of live events tickets.
This government is committed to putting fans back at the heart of live events. We have committed to introducing new protections for consumers on ticket resales, and launched a consultation on 10th January to seek views on potential options for resale platforms as well as primary sellers. The consultation closed on 4th April and the responses are being considered. The Government will respond later in the summer to set out next steps.
The consultation was published alongside a call for evidence on pricing practices in the live events sector, including the use of dynamic pricing by the primary market.
To ask the Secretary of State for Culture, Media and Sport, what steps her Department is taking to prevent the planned obsolescence of (a) video games and (b) other consumer digital products.
To ask the Secretary of State for Culture, Media and Sport, what steps her Department is taking to prevent the planned obsolescence of (a) video games and (b) other consumer digital products.
The Government is aware of concerns relating to the continued access to video games, including licensed, online-only video games, and we appreciate the frustrations of players of some games that have been discontinued. The Government has responded to a recent petition on this issue.
There are no plans to amend existing consumer law on disabling video games. Those selling games must comply with existing requirements in consumer law, including the Consumer Rights Act 2015 (CRA) and Digital Markets Competition and Consumers Act 2024 (DMCCA), giving clear advice to consumers. Video game sellers must not omit or hide material information, or provide it in an unclear, unintelligible, ambiguous or untimely manner.
To ask the Secretary of State for Culture, Media and Sport, whether her Department has made an assessment of the potential impact of the practice by video game publishers of remotely disabling access to games that consumers have legally purchased on consumer rights.
To ask the Secretary of State for Culture, Media and Sport, whether her Department has made an assessment of the potential impact of the practice by video game publishers of remotely disabling access to games that consumers have legally purchased on consumer rights.
The Government is aware of concerns relating to the continued access to video games, including licensed, online-only video games, and we appreciate the frustrations of players of some games that have been discontinued. The Government has responded to a recent petition on this issue.
There are no plans to amend existing consumer law on disabling video games. Those selling games must comply with existing requirements in consumer law, including the Consumer Rights Act 2015 (CRA) and Consumer Protection from Unfair Trading Regulations 2008 (CPRs), giving clear advice to consumers. Video game sellers must not omit or hide material information, or provide it in an unclear, unintelligible, ambiguous or untimely manner.
To ask the Secretary of State for Culture, Media and Sport, what assessment her Department has made of the potential merits of introducing legislation protecting the operability of purchased video games.
To ask the Secretary of State for Culture, Media and Sport, what assessment her Department has made of the potential merits of introducing legislation protecting the operability of purchased video games.
The Government is aware of concerns relating to the operability of video games including the life-span of licensed, online-only video games. We appreciate the frustrations of players of some games that have been discontinued. The Government has responded to a petition on this issue.
There are no plans to amend existing consumer law on disabling video games. Those selling games must comply with existing requirements in consumer law, including the Consumer Rights Act 2015 (CRA) and Consumer Protection from Unfair Trading Regulations 2008 (CPRs). We will continue to monitor this issue.
To ask the Secretary of State for Culture, Media and Sport, what her Department’s planned timeline is for reviewing the responses to the consultation entitled Putting Fans First: consultation on the resale of live events tickets, published on 10 January 2025.
To ask the Secretary of State for Culture, Media and Sport, what her Department’s planned timeline is for reviewing the responses to the consultation entitled Putting Fans First: consultation on the resale of live events tickets, published on 10 January 2025.
We will publish a Government response later in the summer.
To ask the Secretary of State for Culture, Media and Sport, when her Department plans to publish stakeholder responses to its consultation entitled Putting Fans First: consultation on the resale of live events tickets, published on 10 January 2025.
To ask the Secretary of State for Culture, Media and Sport, when her Department plans to publish stakeholder responses to its consultation entitled Putting Fans First: consultation on the resale of live events tickets, published on 10 January 2025.
We will publish a Government response later in the summer.
To ask the Secretary of State for Science, Innovation and Technology, what discussions he has had with the Information Commissioner’s Office on the data protection implications of offering lower prices in exchange for consumer data.
To ask the Secretary of State for Science, Innovation and Technology, what discussions he has had with the Information Commissioner’s Office on the data protection implications of offering lower prices in exchange for consumer data.
The Secretary of State has not specifically discussed schemes that offer lower prices in exchange for consumer data with the Information Commissioner or his officials.
To ask the Secretary of State for Science, Innovation and Technology, what plans his Department has to enable Ofcom to regulate poor customer service.
To ask the Secretary of State for Science, Innovation and Technology, what plans his Department has to enable Ofcom to regulate poor customer service.
Ofcom’s principal duty, established by the Communications Act 2003, is to further the interests of citizens and consumers, and Ofcom sets its regulatory framework to promote good outcomes for consumers, in line with this duty.
For telecoms, Ofcom has a duty to set General Conditions with which communications providers must comply. These are published on Ofcom’s website and include conditions on complaints handling and dispute resolution. In addition to this, for example, Ofcom has introduced requirements to send end-of-contract notifications and published guidance to help providers support vulnerable consumers. Ofcom also publishes the Comparing Customer Service (CCS) report to show how customer service levels compare across the telecoms industry.
To ask the Secretary of State for Culture, Media and Sport, if she will make an assessment of the potential merits of (a) protecting consumers from planned obsolescence in (i) video games and (ii) other digital software and (b) requiring publishers to make game content available for offline use upon...
To ask the Secretary of State for Culture, Media and Sport, if she will make an assessment of the potential merits of (a) protecting consumers from planned obsolescence in (i) video games and (ii) other digital software and (b) requiring publishers to make game content available for offline use upon...
The Government is aware of issues relating to the life-span of digital content, including video games, and we appreciate the concerns of players of some games that have been discontinued. We have no plans to amend existing consumer law on digital obsolescence, but we will monitor this issue and consider the relevant work of the Competition and Market Authority (CMA) on consumer rights and consumer detriment.
Video games sellers must comply with existing consumer law, including the Consumer Rights Act 2015 (CRA) and Consumer Protection from Unfair Trading Regulations 2008 (CPRs). However, there is no requirement in UK law for software companies to support older versions of their products. Decision-making is for those companies, taking account of commercial and regulatory factors and complying with existing consumer law.
There may be occasions where companies make decisions based on the high running costs of maintaining older servers for games with declining user bases. If software is offered for sale that is not supported by the provider, then this should be made clear, for example on product webpages and physical packaging.
To ask the Secretary of State for Science, Innovation and Technology, what steps his Department is taking to (a) monitor and (b) enforce compliance with the checklist for communication providers; and how customers will be informed of their rights and the safeguards in place during the migration to Voice over...
To ask the Secretary of State for Science, Innovation and Technology, what steps his Department is taking to (a) monitor and (b) enforce compliance with the checklist for communication providers; and how customers will be informed of their rights and the safeguards in place during the migration to Voice over...
The PSTN switch-off is an industry-led process. As per the checklist the Government is meeting with communications providers before they restart non-voluntary migrations to ensure they are meeting the checklist commitments. The Government is engaging regularly with the signatories of the PSTN Charter to monitor their PSTN switch-off plans and progress and compliance with the checklist.
The Government and Ofcom are engaging regularly with the industry to monitor their plans for raising awareness on the PSTN switch-off. Ofcom has placed an obligation on communications providers to engage in effective communication with customers about any change to their service.
Motion that this House has considered the secondary ticketing market. Agreed to on question. Sitting adjourned without Question put.
Motion that this House has considered the secondary ticketing market. Agreed to on question. Sitting adjourned without Question put.
Motion that this House has considered the matter of provision of broadband for rural communities. The sitting was suspended between 3.56 pm and 4.22 pm for divisions in the House. Motion lapsed.
Motion that this House has considered the matter of provision of broadband for rural communities. The sitting was suspended between 3.56 pm and 4.22 pm for divisions in the House. Motion lapsed.
Report stage. Motion that the Bill be re-committed to a Public Bill Committee. Negatived on division (209 to 275). New clause 6 discussed with additional Government new clauses, amendments, schedules and further amendments. New clauses 6 to 42 and 48 agreed to. Government amendments to clauses 7, 8, 16, 33, 48 to 56, 60, 62, 65 to 76, 78, 81, 87 and 88 agreed to. Clause 5 amendment 11 negatived on division (200 to 276). Clause 8 amendment 224 negatived on division (37 to 279). Clause 12 amendment 5 negatived on division (195 to 273). Clause 18 amendment 1 negatived on division (198 to 275). Clause 87 amendment 218 negatived on division (194 to 275). New schedule 1 agreed to on division (274 to 52). New schedule 2 agreed to. Government amendments to schedules 1, 3 and 4 agreed to. Third reading agreed to on division (269 to 31). Bill passed.
Report stage. Motion that the Bill be re-committed to a Public Bill Committee. Negatived on division (209 to 275). New clause 6 discussed with additional Government new clauses, amendments, schedules and further amendments. New clauses 6 to 42 and 48 agreed to. Government amendments to clauses 7, 8, 16, 33,...