1-15 of 15 results for subject:Consumers
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To ask the Secretary of State for Digital, Culture, Media and Sport, what assessment has been made of the potential impact of the Gambling Commission's proposed affordability checks for bets of more than £1,000 on the horse racing industry.
To ask the Secretary of State for Digital, Culture, Media and Sport, what assessment has been made of the potential impact of the Gambling Commission's proposed affordability checks for bets of more than £1,000 on the horse racing industry.
The Government recognises the significant contribution that racing makes to British sporting culture and its importance to the British economy. Horseracing is the only sport in receipt of a direct government-mandated levy which helps to drive improvements in the sport.
On 7 July the Gambling Commission announced that its Board has decided to implement Financial Risk Assessments (FRAs) in a careful, phased way. The Government has been supportive of the policy intent behind these assessments, and welcomes their decision to do this in a careful phased way.
The vast majority of consumers will not face any change to their customer experience. A consumer who undergoes an FRA as a result of a net deposit of £1000 or more in a 24 hour period will not automatically be subject to operator action, such as account restrictions. It will instead be for the operator to determine whether or not action is needed, based on both FRA data and the data they already have on the consumer. It is therefore right that the Commission is taking a phased approach to implementation, to ensure that operators are given as clear guidance as possible on options for responding to an FRA.
We recognise the horseracing sector has concerns about FRAs. Both the Minister for Gambling and the Gambling Commission have met the British Horseracing Authority and wider racing stakeholders to discuss these concerns. We would now encourage the sector to engage constructively with the Commission during the upcoming implementation phase.
To ask the Secretary of State for Culture, Media and Sport, what assessment she has made of the risk that increased regulatory checks will drive consumers to unregulated gambling markets.
To ask the Secretary of State for Culture, Media and Sport, what assessment she has made of the risk that increased regulatory checks will drive consumers to unregulated gambling markets.
The Government remains committed to supporting the Gambling Commission in their implementation of key measures in the 2023 white paper, including the introduction of Financial Risk Assessments (FRAs), which have been piloted by the Gambling Commission. The white paper recognised the “chilling effect” that asking customers for bank documents can have. This is why it set out an alternative approach to assessing financial risk which would be considerably more frictionless. The vast majority of customers will not experience friction or be asked to provide documents, should FRAs be implemented as intended by the Gambling Commission.
The Gambling Commission has recently published an updated blog on its pilot findings and plans to publish the pilot data results upon its decision on implementation, as is standard practice. The pilot adheres to General Data Protection Rules with approval from the Steering Committee on Reciprocity, a cross industry forum made up of credit industry representatives.
The threat posed by illegal gambling does not mean we should avoid sensible controls on licensed operators. However as stated in the White Paper, the threat of movement to the illegal market does exist. This is why we have launched the Illegal Gambling Taskforce; are working to give the Gambling Commission increased powers to support disruption and enforcement activity; and are providing £26 million of funding to the Gambling Commission over 3 years to increase their disruption activity.
To ask the Secretary of State for Culture, Media and Sport, what assessment her Department has made of the potential impact of Financial Risk Assessments on consumer migration to the unregulated gambling market.
To ask the Secretary of State for Culture, Media and Sport, what assessment her Department has made of the potential impact of Financial Risk Assessments on consumer migration to the unregulated gambling market.
The Government remains committed to supporting the implementation of key measures in the 2023 white paper, including the introduction of Financial Risk Assessments (FRAs).
Following the conclusion of its pilot on FRAs, the Gambling Commission has continued to engage with gambling operators. As the independent regulator, the Gambling Commission will decide how to implement FRAs based on the best available evidence.
The existence of the online gambling illegal market does not mean that we should avoid appropriate controls on licensed operators. However, as stated in the white paper, we recognise that the threat of movement to the illegal market does exist. This is why we are working to give the Gambling Commission increased powers to support disruption and enforcement activity, and why we have announced £26 million of funding over 3 years to the Commission to enable them to increase their activity. We have also set up an Illegal Gambling Taskforce to test what more can be done to tackle the threats posed by the illegal market.
Any assessment of the impact of policies on taxation revenues is a matter for HM Treasury.
To ask the Secretary of State for Culture, Media and Sport, what assessment she has made of the adequacy of current regulatory requirements on gambling operators to carry out due diligence in verifying the source of funds when accepting customer deposits; and whether she plans to introduce further measures to...
To ask the Secretary of State for Culture, Media and Sport, what assessment she has made of the adequacy of current regulatory requirements on gambling operators to carry out due diligence in verifying the source of funds when accepting customer deposits; and whether she plans to introduce further measures to...
The Gambling Commission has a duty to ensure that the necessary controls are in place to prevent gambling businesses being used for illicit purposes.
As part of the Operator’s Gambling Licence in Great Britain under the Condition of the Licence Conditions and Codes of Practice (LCCP), operators are required to keep up-to-date with emerging risks information published by the Gambling Commission. This assessment is a trigger for operators to review their own money laundering and terrorist financing risk assessments and related policies, procedures and controls to ensure that they remain appropriate and effective.
The Gambling Commission regularly publishes its enforcement actions which identifies and enforces penalties for breaches. We have regular engagement with the GC on appropriate measures and keep these under review.
To ask the Secretary of State for Culture, Media and Sport, if she will make an assessment of the adequacy of banking safeguards for protecting vulnerable customers, especially the use of gambling blocks and loopholes using open-banking gateways.
To ask the Secretary of State for Culture, Media and Sport, if she will make an assessment of the adequacy of banking safeguards for protecting vulnerable customers, especially the use of gambling blocks and loopholes using open-banking gateways.
The Government recognises that harmful gambling can wreck the lives of individuals, families and communities. Working with the Gambling Commission, we are committed to strengthening protections for those at risk through a range of new safer gambling requirements.
The vast majority of banks offer gambling bank blocks, a useful tool to help vulnerable customers control their gambling. We encourage all banks to offer gambling blocks to improve the availability of these tools and support the work of organisations, such as Money Mental Health Lab, to improve the safer gambling tools offered by the financial sector.
To ask the Secretary of State for Culture, Media and Sport, what assessment she has made of the adequacy of gambling warnings for prize draw competitions advertised on websites, radio and tv shows.
To ask the Secretary of State for Culture, Media and Sport, what assessment she has made of the adequacy of gambling warnings for prize draw competitions advertised on websites, radio and tv shows.
The Government is acutely aware of the impact harmful gambling can have on individuals and their families, and we are committed to strengthening measures to protect those at risk.
In November 2025, we launched a Voluntary Code for prize draw operators. The Code was developed in collaboration with the prize draw industry. It aims to promote best practice standards to strengthen player protections, transparency and accountability for those participating in prize draws.
In the development of the Code, we consulted with broadcasters and their trade associations and concluded the Code would not apply to this sector. We are satisfied that the fundamental principles of increased player protections, transparency and accountability that underpin the Voluntary Code are largely addressed by broadcasters through their existing regulatory bodies and governing principles. In particular, broadcasters’ draws and competitions are already subject to established, comprehensive regulatory frameworks enforced by different bodies, such as Ofcom.
To ask the Secretary of State for Science, Innovation and Technology, what assessment she has made of the potential impact of the recent 5CA data breach on protecting consumers online.
To ask the Secretary of State for Science, Innovation and Technology, what assessment she has made of the potential impact of the recent 5CA data breach on protecting consumers online.
As the UK's independent regulator for data protection, the Information Commissioner's Office (ICO) is responsible for monitoring compliance with the UK's data protection legislation and investigating complaints regarding breaches of the legislation. The ICO is investigating a data breach following a report by Discord.
The ICO provides guidance for the public on data protection on its website. Anyone concerned about the impact of the breach could also contact the ICO for further advice, by telephone on 0303 123 1113 and through its website: https://ico.org.uk/for-the-public/.
Businesses can help prevent data breaches by improving their cyber resilience using the guidance and tools on offer from the government. This includes the new Cyber Action Toolkit for small businesses, the highly effective Cyber Essentials scheme which prevents common cyber-attacks, and the Cyber Governance Code of Practice to help boards and directors manage digital risks.
To ask the Secretary of State for Culture, Media and Sport, whether her Department has made an assessment of the potential impact of online storefronts or game servers being shut down on (a) consumer rights and (b) digital ownership.
To ask the Secretary of State for Culture, Media and Sport, whether her Department has made an assessment of the potential impact of online storefronts or game servers being shut down on (a) consumer rights and (b) digital ownership.
The Government is aware of concerns relating to the continued access to video games, including licensed, online-only video games, and we appreciate the frustrations of players of some games that have been discontinued. The Government has spoken with the video games industry and has responded to a recent petition on this issue. As the petition has since reached 100,000 signatures, it will be debated by Parliament on 3 November 2025.
Those selling games must comply with existing requirements in consumer law, including the Consumer Rights Act 2015 (CRA) and Digital Markets Competition and Consumers Act 2024 (DMCCA), giving clear advice to consumers. Video game sellers must not omit or hide material information, or provide it in an unclear, unintelligible, ambiguous or untimely manner. If consumers believe that there has been a breach of these regulations, they should report it to the Citizens Advice helpline on 0808 223 1133 (www.citizensadvice.org.uk)
To ask the Secretary of State for Culture, Media and Sport, pursuant to the Answer of 14 July 2025 to Question 65111 on Tickets: Sales Methods, when her Department plans to publish its response to the consultation entitled Putting Fans First: consultation on the resale of live events tickets, published...
To ask the Secretary of State for Culture, Media and Sport, pursuant to the Answer of 14 July 2025 to Question 65111 on Tickets: Sales Methods, when her Department plans to publish its response to the consultation entitled Putting Fans First: consultation on the resale of live events tickets, published...
This Government is committed to introducing new protections for consumers on ticket resales, which is why we launched the Putting Fans First consultation on the resale of live events tickets.
We are considering the evidence provided in response to our consultation earlier this year and will set out our plans soon.
To ask the Secretary of State for Science, Innovation and Technology, what assessment his Department has made of the potential impact of changes by technology companies to data protection features available in their products on consumers; and what steps he is taking to protect consumers’ data privacy.
To ask the Secretary of State for Science, Innovation and Technology, what assessment his Department has made of the potential impact of changes by technology companies to data protection features available in their products on consumers; and what steps he is taking to protect consumers’ data privacy.
The UK’s data protection legislation applies to technology companies providing services to people in the UK, if they are processing personal data. The legislation sets out general rules on how such data should be processed and safeguarded. This includes ensuring that any processing is lawful, fair and transparent. Organisations must also carry out a data protection impact assessment, when processing activities involving new technologies that are likely to result in a high risk to individuals’ rights and freedoms. The legislation is independently regulated by the Information Commissioner's Office. We recently strengthened their powers in the Data (Use and Access) Act 2025 to help them investigate suspected breaches of the legislation.
Second reading. Agreed to on question. Bill committed to a Public Bill Committee. Programme motion on proceedings in Public Bill Committee, on Report and Third reading, and other proceedings. Agreed to on question. Money resolution. Agreed to on question. Queen's recommendation signified. Agreed to on question. Carry over motion. Agreed to on question.
Second reading. Agreed to on question. Bill committed to a Public Bill Committee. Programme motion on proceedings in Public Bill Committee, on Report and Third reading, and other proceedings. Agreed to on question. Money resolution. Agreed to on question. Queen's recommendation signified. Agreed to on question. Carry over motion. Agreed...
Motion to consider. Agreed to on question.
Motion to consider. Agreed to on question.
Motion to consider. Agreed to on question.
Motion to consider. Agreed to on question.
Agreed to on question. Programme motion agreed to. Queen's recommendation signified. Money resolution agreed to. Ways and means resolution agreed to.
Agreed to on question. Programme motion agreed to. Queen's recommendation signified. Money resolution agreed to. Ways and means resolution agreed to.
Written evidence reported to the House. Examination of witnesses.
Written evidence reported to the House. Examination of witnesses.