1-17 of 17 results for subject:Consumers
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To ask the Secretary of State for Transport, what steps his Department is taking to make electric vehicles accessible to consumers in (a) Bournemouth East constituency and (b) the South West.
To ask the Secretary of State for Transport, what steps his Department is taking to make electric vehicles accessible to consumers in (a) Bournemouth East constituency and (b) the South West.
The Department is supporting local authorities, such as Bournemouth, to install charging infrastructure through its £381 million Local Electric Vehicle Infrastructure (LEVI) Fund. Through LEVI, Bournemouth, Christchurch and Poole have seen £1,447,000 of capital funding and £373,000 of capability funding.
Across the South West region, local authorities have been allocated £40,102,000 capital funding and £5,440,000 capability funding through the LEVI Fund. In addition, local authorities in the South West have received £2,364,787 through the On-street Residential Chargepoint Scheme (ORCS).
To ask the Secretary of State for Transport, what steps his Department is taking to support consumers affected by flight cancellations in summer 2023.
To ask the Secretary of State for Transport, what steps his Department is taking to support consumers affected by flight cancellations in summer 2023.
The Department has been clear with industry partners that they should ensure passengers receive the best possible service and are provided with the support they need in the event of disruption.
The Civil Aviation Authority (CAA) is responsible for ensuring that airlines are meeting their obligations under the legislation that sets out air passenger rights. It continues to monitor industry performance, and will take action where required.
It is very important that passengers understand their rights. This is why the Department published the Aviation Passenger Charter in July 2022. The Charter provides passengers with information needed for each stage of their journey, including if something goes wrong.
To ask the Secretary of State for Transport, whether the Government plans to publish the findings of the consultation on aviation consumer policy reform.
To ask the Secretary of State for Transport, whether the Government plans to publish the findings of the consultation on aviation consumer policy reform.
The Department consulted on aviation consumer policy reform last year (January 2022), including on additional powers for the Civil Aviation Authority (CAA) to enforce consumer rights, Alternative Dispute Resolution, and accessibility.
The Department are considering the responses and will set out next steps shortly.
To ask the Secretary of State for Transport, with reference to the report by the International Council on Clean Transportation entitled Reassessment of excess NOx from diesel cars in Europe following the Court of Justice of the European Union Rulings, published on 22 March 2023, whether he has made an...
To ask the Secretary of State for Transport, with reference to the report by the International Council on Clean Transportation entitled Reassessment of excess NOx from diesel cars in Europe following the Court of Justice of the European Union Rulings, published on 22 March 2023, whether he has made an...
The Government is committed to reducing air pollution from all forms of transport, and this pollution has significantly fallen since 2010. Emissions of nitrogen oxides have fallen by 45% and emissions of PM2.5 by 10%.
The DVSA Market Surveillance Unit (MSU) conducts an annual emissions-testing programme to test vehicle emissions in the real world. Where MSU testing identifies non-compliant emissions, including suspicions of a prohibited defeat device, DVSA works with the manufacturer to implement improvement plans.
The results of the MSU annual emissions-testing programme are made publicly available at https://www.gov.uk/government/collections/dvsa-vehicle-market-surveillance-unit.
In 2018 the Government strengthened restrictions against the use of illegal emissions technology by passing legislation making it an offence for manufacturers to place motor vehicles on the market which contain prohibited defeat systems. The Government will also bring forward legislation to enable it to require vehicles to be recalled on environmental grounds, as well as exploring other means to strengthen enforcement.
The Consumer Protection from Unfair Trading Regulations 2008 (CPRs) prohibit traders across all business sectors from engaging in unfair commercial practices in connection with the promotion, sale and supply of products to consumers. Trading Standards and the Competition and Markets Authority are responsible for enforcing these protections.
The Department has made no specific assessment of the impact of the case by the European Court of Justice judgement.
To ask the Secretary of State for Transport, whether his Department has made an assessment of the potential impact of the European Court of Justice judgment that Mercedes-Benz must pay compensation for the use of illegal defeat devices in diesel cars on consumer rights.
To ask the Secretary of State for Transport, whether his Department has made an assessment of the potential impact of the European Court of Justice judgment that Mercedes-Benz must pay compensation for the use of illegal defeat devices in diesel cars on consumer rights.
The Government is committed to reducing air pollution from all forms of transport, and this pollution has significantly fallen since 2010. Emissions of nitrogen oxides have fallen by 45% and emissions of PM2.5 by 10%.
The DVSA Market Surveillance Unit (MSU) conducts an annual emissions-testing programme to test vehicle emissions in the real world. Where MSU testing identifies non-compliant emissions, including suspicions of a prohibited defeat device, DVSA works with the manufacturer to implement improvement plans.
The results of the MSU annual emissions-testing programme are made publicly available at https://www.gov.uk/government/collections/dvsa-vehicle-market-surveillance-unit.
In 2018 the Government strengthened restrictions against the use of illegal emissions technology by passing legislation making it an offence for manufacturers to place motor vehicles on the market which contain prohibited defeat systems. The Government will also bring forward legislation to enable it to require vehicles to be recalled on environmental grounds, as well as exploring other means to strengthen enforcement.
The Consumer Protection from Unfair Trading Regulations 2008 (CPRs) prohibit traders across all business sectors from engaging in unfair commercial practices in connection with the promotion, sale and supply of products to consumers. Trading Standards and the Competition and Markets Authority are responsible for enforcing these protections.
The Department has made no specific assessment of the impact of the case by the European Court of Justice judgement.
To ask the Secretary of State for Transport, what assessment his Department has made of the impact of the end of the plug-in car grant in June 2022 on the consumer uptake of electric vehicles.
To ask the Secretary of State for Transport, what assessment his Department has made of the impact of the end of the plug-in car grant in June 2022 on the consumer uptake of electric vehicles.
Since June 2022, the UK’s zero emission vehicle market has continued to grow. According to industry statistics, so far in 2022 there has been a 38.4% increase in the sale of battery electric vehicles compared to the same time period in 2021 and over one million plug-in vehicles have now been registered in the UK.
To ask the Chancellor of the Exchequer, what assessment he has made of whether newspapers with online subscription fees are passing the savings from the removal of VAT onto their consumers.
To ask the Chancellor of the Exchequer, what assessment he has made of whether newspapers with online subscription fees are passing the savings from the removal of VAT onto their consumers.
The Government looks to businesses to pass on the benefit to customers and has encouraged them to do so. However, this is ultimately a commercial decision for businesses to make.
To ask the Chancellor of the Exchequer, what steps his Department is taking to ensure that businesses invoice consumers with the appropriate VAT.
To ask the Chancellor of the Exchequer, what steps his Department is taking to ensure that businesses invoice consumers with the appropriate VAT.
The law requires that VAT-registered businesses provide a VAT invoice when they make taxable supplies to other VAT-registered businesses.
Through compliance activity HMRC are able to visit businesses and ensure they are fulfilling their obligations to issue VAT invoices. VAT-registered businesses are required to keep their records for six years.
To ask the Chancellor of the Exchequer, what assessment his Department has made of the potential effect on consumer spending of reducing the rate of VAT during the covid-19 outbreak.
To ask the Chancellor of the Exchequer, what assessment his Department has made of the potential effect on consumer spending of reducing the rate of VAT during the covid-19 outbreak.
VAT raised £130 billion in revenue in 2019/2020 for the Exchequer and plays an important part in funding the Government’s spending priorities, including hospitals, schools and defence.
Reducing the standard rate would come at a considerable cost to the Exchequer. However, the Government keeps all taxes under review.
In response to the COVID-19 outbreak, the Chancellor has announced a range of measures to help individuals and businesses through the crisis, including grants, loans and relief from business rates worth more than £300 billion.
To ask the Secretary of State for Transport, what step his Department is taking to support UK customers that were financially affected by the grounding of Turkmenistan Airlines for safety reasons in 2018.
To ask the Secretary of State for Transport, what step his Department is taking to support UK customers that were financially affected by the grounding of Turkmenistan Airlines for safety reasons in 2018.
On 4 February 2019, Turkmenistan Airlines had its permission to fly to and from the European Union withdrawn pending confirmation that it meets international safety standards. Affected passengers should contact Turkmenistan Airlines, their travel insurer or booking agent for advice on refunds. Further information about refund options is also available on the Civil Aviation Authority website at https://www.caa.co.uk/News/Suspension-of-Operations-by-Turkmenistan-Airlines---Information-for-UK-consumers/
To ask the Secretary of State for Transport, with reference to the Airline Insolvency Review interim report, published by his Department on 12 July 2018, if he will make it his policy to (a) take steps in response to the final findings of the report and (b) take steps to...
To ask the Secretary of State for Transport, with reference to the Airline Insolvency Review interim report, published by his Department on 12 July 2018, if he will make it his policy to (a) take steps in response to the final findings of the report and (b) take steps to...
The Airline Insolvency Review is an independent review commissioned by government following the collapse of Monarch Airlines in 2017. Publication is expected in the coming months. Once the report is published, the Department will consider the recommendations of the review and take steps accordingly to ensure a strong level of protection for consumers in the event of airline failure, with minimal impact to the taxpayer.
Unallotted backbench debate. Motion that this House deplores the big six energy firms' treatment of out-of-contract energy customers on default tariffs; believes immediate action is needed to protect those consumers, and that pushing customers to start switching will not fix the problem sufficiently quickly or completely on its own; and calls on the industry, regulators and the Government to consider solutions which recognise that many people lead busy lives and that switching their energy supplier may not always be a high priority. Agreed to on question. Resolved, that this House do now adjourn.
Unallotted backbench debate. Motion that this House deplores the big six energy firms' treatment of out-of-contract energy customers on default tariffs; believes immediate action is needed to protect those consumers, and that pushing customers to start switching will not fix the problem sufficiently quickly or completely on its own; and...
To ask the Secretary of State for Business, Energy and Industrial Strategy, how many standard variable customers have switched tariff with their own supplier in the last two years.
To ask the Secretary of State for Business, Energy and Industrial Strategy, how many standard variable customers have switched tariff with their own supplier in the last two years.
The Department for Business, Energy and Industrial Strategy does not collect this data. Ofgem collects and publishes data on those who switch to another tariff with their existing supplier. However, this data does not distinguish between those switching from variable or fixed tariffs.
To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will discuss with energy companies the potential exclusion of customers who cannot access IT services from cheaper tariffs.
To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will discuss with energy companies the potential exclusion of customers who cannot access IT services from cheaper tariffs.
Department for Business, Energy and Industry Strategy Ministers have met with a number of energy supply companies to discuss a wide range of issues.
Consumers without access to the internet can shop around to find a better deal for their energy by using any price comparison company which is accredited to the Confidence Code administered by Ofgem and provides a free telephone price comparison service. In addition Citizen Advice offers advice and support on energy switching.
The Government has made it clear that it wants to see companies treating all of their customers fairly – not just those who switch.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what proportion of domestic energy consumers switched tariff in each of the last three years; and what proportion of those consumers were switching from standard variable tariffs to fixed rate tariffs.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what proportion of domestic energy consumers switched tariff in each of the last three years; and what proportion of those consumers were switching from standard variable tariffs to fixed rate tariffs.
Data is published by the Department for Business, Energy and Industrial Strategy (BEIS) on switching. The data is collected by Ofgem and republished by BEIS in Table 2.7.1 of which can be found online (https://www.gov.uk/government/statistical-data-sets/quarterly-domestic-energy-switching-statistics ).
The number of domestic energy supplier switches as a proportion of total customer numbers in Great Britain is as follows:
Year | Proportion of electricity customers switching supplier | Proportion of gas customers switching supplier |
2013 | 12% | 10% |
2014 | 11% | 10% |
2015 | 12% | 12% |
This is calculated by combining all switches made within the year, divided by the total domestic customers. Multiple switches made by the same customer within each year are counted as separate switches. The number of customer switching from standard variable to fixed rate tariffs is not collected or held by BEIS.
To ask the Secretary of State for Business, Energy and Industrial Strategy, how many domestic consumers whose energy was supplied by one of the Big Six suppliers and who were on a standard variable tariff switched tariff (a) with the same supplier and (b) to a new supplier in each...
To ask the Secretary of State for Business, Energy and Industrial Strategy, how many domestic consumers whose energy was supplied by one of the Big Six suppliers and who were on a standard variable tariff switched tariff (a) with the same supplier and (b) to a new supplier in each...
The Department for Business, Energy and Industrial Strategy collect data on the type of tariff which customers are on for the big six energy suppliers as part of our domestic fuels inquiry. We do not collect or hold data for customers and therefore cannot identify how long a customer has been with the same supplier or which customers have moved to a new supplier.
To ask the Secretary of State for Business, Energy and Industrial Strategy, whether responsibility for digital consumer rights sits within his Department.
To ask the Secretary of State for Business, Energy and Industrial Strategy, whether responsibility for digital consumer rights sits within his Department.
Responsibility for digital consumer rights sits with the Department for Business, Energy and Industrial Strategy. Protecting consumer rights is an important issue and will remain a priority for the department.