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Dept for Work and Pensions;Pension Service

To ask the Secretary of State for Work and Pensions, how many people did not receive combined benefits payments owing to the breakdown of the link between Pension Service computer systems; when the link broke down; how long the link was broken; how much in benefit payments was not paid...

Asked by

Paul Robert Holmes (Liberal Democrat)

Answering body

Department for Work and Pensions

Type

Written questions

Status

Answered

Tabled on

10 July 2003

For answer on

23 October 2003

Answered on

23 October 2003

Paul Holmes: To ask the Secretary of State for Work and Pensions how many people did not receive combined benefits payments owing to the breakdown of the link between Pension Service computer systems; when the link broke down; how long the link was broken; how much in benefit payments was not paid in this period owing to the problem; why the Department did not realise the breakdown had taken place until contacted by a benefit recipient; and if he will make a statement. [125932] Malcolm Wicks: This is a matter for Alexis Cleveland, Chief Executive of The Pension Service. She will write to the hon. Member. Letter from Alexis Cleveland to Mr. Paul Holmes, dated 17 July 2003: The Secretary of State for Work and Pensions has asked me to respond to your recent Parliamentary Question asking how many people did not receive combined benefits payments owing to the breakdown of the link between Pension Service computer systems; when the link broke down; how long the link was broken; how much in benefit payments was not paid in this period owing to the problem; why the Department did not realise the breakdown had taken place until contacted by a benefit recipient; and if he will make a statement. It would appear that the breakdown of the link between The Pension Service computer systems was restricted to a single benefit recipient and was not a national problem affecting numbers of customers. It is of course possible that other cases may have similar circumstances however, we are not aware of any other cases where this problem has occurred. The customer was receiving a combined payment of Minimum Income Guarantee (MIG) and Severe Disablement Allowance (SDA) and then submitted a claim for Retirement Pension (RP). For the RP claim to be assessed and paid, the other two payments for MIG and SDA had to be de-combined as three payments cannot be combined into a single payment for these benefits. The customer subsequently withdrew the RP claim and an attempt was made to recombine the SDA and MIG payments. However, due to incompatible data being held in the two benefit systems, we were not able to reconnect the interface. Incompatible data may occur due to a simple inconsistency such as an incorrect office code, resulting in the two pieces of information `missing' each other when attempting to link. The MIG section was notified on the system on 9 February 2003 when an error message `interface failed' appeared on the customers account. We were aware that a system error had occurred prior to the customer writing to us and took action to issue payments in the most efficient manner. Arrears have been paid in full to the customer in question. The customer is currently receiving all benefit entitlement, but these are being paid separately. The Pension Service has a duty to ensure that all of our customers receive their payments correctly and on time. Therefore alternative arrangements were made to ensure that the customer received the correct payment amounts on time. I hope that this is helpful.

Date

23 October 2003

Reference

125932; 411 c698-9W;411 c703-4W

House

House of Commons

Dept for Work and Pensions

To ask the Secretary of State for Work and Pensions, what assessment he has made of the cost of alterations to local authority software as a result of (a) the new tax credits, (b) housing benefit reform and (c) the pension credit. - Inc figures.

Asked by

Lord Kirkwood of Kirkhope (Liberal Democrat)

Answering body

Department for Work and Pensions

Type

Written questions

Status

Answered

Date

8 April 2003

Reference

106647; 403 c230-1W

House

House of Commons

Dept for Work and Pensions

To ask the Secretary of State for Work and Pensions, how many (a) retirement pension, (b) widow's benefit, (c) bereavement benefit, (d) incapacity benefit and (e) jobseeker's allowance cases are awaiting a review triggered by a NIRS2 calculation. - Inc ref to 392 c642W, 7 November 2002. (Holding answer 25...

Asked by

Steve Webb (Liberal Democrat)

Answering body

Department for Work and Pensions

Type

Written questions

Status

Answered

Date

16 December 2002

Reference

396 c603W;396 c619W; 83210

House

House of Commons

Dept for Work and Pensions

To ask the Secretary of State for Work and Pensions, how many people (a) were asked to repay and (b) repaid overpayments triggered by the NIRS2 computer system; how much people repaid (a) in total and (b) on average, following a request for a repayment resulting from an overpayment triggered...

Asked by

Steve Webb (Liberal Democrat)

Answering body

Department for Work and Pensions

Type

Written questions

Status

Answered

Date

16 December 2002

Reference

396 c603W;396 c619W; 83213;83207

House

House of Commons

Dept for Work and Pensions

To ask the Secretary of State for Work and Pensions, when the Government expects the installation of the hardware and software for the ACT system to commence; when the training for Post Office staff will commence; and when guidance for customers will be issued. - (Holding answer 22 July 2002).

Asked by

Vincent Cable (Liberal Democrat)

Answering body

Department for Work and Pensions

Type

Written questions

Status

Answered

Date

23 July 2002

Reference

70189; 389 c1032W;389 c1031-2W

House

House of Commons

Dept for Work and Pensions;Child Support Agency

To ask the Secretary of State for Work and Pensions, whether the new CSA computer system was subject to OGC Gateway reviews. - Inc text of letter from Doug Smith of Child Support Agency. Inc figures.

Asked by

Mark Todd (Labour)

Answering body

Child Support Agency

Type

Written questions

Status

Answered

Date

19 April 2002

Reference

47970; 383 c1213W

House

House of Commons

Dept for Work and Pensions

To ask the Secretary of State for Work and Pensions, if he will make a statement on the cost in (a) 2000-01 and (b) 2001-02 of the (i) Integrated Enquiry Service, (ii) Shared Fraud Hotline, (iii) local authority departmental information teams and (iv) overpayment recoveries in respect of housing benefit....

Asked by

John Bercow (Conservative)

Answering body

Department for Work and Pensions

Type

Written questions

Status

Answered

Tabled on

26 November 2001

For answer on

18 January 2002

Answered on

18 January 2002

Mr. Bercow: To ask the Secretary of State for Work and Pensions if he will make a statement on the cost in (a) 2000-01 and (b) 2001-02 of the (i) Integrated Enquiry Service, (ii) Shared Fraud Hotline, (iii) local authority departmental information teams and (iv) overpayment recoveries in respect of housing benefit. [19009] Malcolm Wicks: These initiatives made up the housing benefit improvement programme, the purpose of which was to contribute to improving housing benefit and council tax benefit administration. During the life of the programme, strong links were established with local authority managers and staff that will continue to develop as the recommendations from the programme are taken forward. These relationships have contributed to a greater understanding of the local authority information requirements, and the introduction of a standard set of procedures that will help deliver improvements to the recovery of housing benefit and council tax benefit overpayments. The information on costs is in the table: Housing benefit improvement programme expenditure £ _________________________________________________________________________________________________. 2000-01{ 1} 2001-02 Integrated Enquiry Service 557,000 {2}309,000 Shared Fraud Hotline 78,000 {2}57,000 Local Authority/Benefits Agency Information 24,000 0 Flow Project Housing Benefit Overpayment Recovery Project 64,000 {2}819,000 _________________________________________________________________________________________________. {1} Outturn {2} Forecast Note: Figures are rounded to nearest £1,000 Source: Housing Benefit Improvement Programme budget

Date

18 January 2002

Reference

19009; 378 c507W;378 c503W

House

House of Commons

Dept for Work and Pensions

To ask the Secretary of State for Work and Pensions, if he will make a statement on the cost in (a) 2000-01 and (b) 2001-02 from the cancellation of the debt management system.

Asked by

John Bercow (Conservative)

Answering body

Department for Work and Pensions

Type

Written questions

Status

Answered

Date

12 December 2001

Reference

376 c899W; 18995

House

House of Commons

Dept for Work and Pensions

To ask the Secretary of State for Work and Pensions, if he will make a statement on the reasons for abandoning the Integrated Inquiry Service. - Ref to 24 October 2001, 373 c242W.

Asked by

Lord Kirkwood of Kirkhope (Liberal Democrat)

Answering body

Department for Work and Pensions

Type

Written questions

Status

Answered

Date

14 November 2001

Reference

374 c788W; 12943

House

House of Commons

Dept for Work and Pensions

To ask the Secretary of State for Work and Pensions, what level of fees he expects to have to spend to commission alternative proposals to the Integrated Inquiry Service; and who has been commissioned to produce these proposals. - Inc figures.

Asked by

Lord Kirkwood of Kirkhope (Liberal Democrat)

Answering body

Department for Work and Pensions

Type

Written questions

Status

Answered

Date

14 November 2001

Reference

12955; 374 c788W

House

House of Commons

Dept for Work and Pensions

To ask the Secretary of State for Work and Pensions, if he will make a statement on the Fraud Buster computer system.

Asked by

Steve Webb (Liberal Democrat)

Answering body

Department for Work and Pensions

Type

Written questions

Status

Answered

Date

31 October 2001

Reference

8971; 373 c750-1W;373 c751W

House

House of Commons

Dept for Work and Pensions

To ask the Secretary of State for Work and Pensions, what plans he has for the future of the integrated enquiry service; how much has been spent on the system; and if he will make a statement.

Asked by

James Clappison (Conservative)

Answering body

Department for Work and Pensions

Type

Written questions

Status

Answered

Date

24 October 2001

Reference

7475; 373 c242W

House

House of Commons

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Answering member

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