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To ask His Majesty's Government, further to the Written Answer by Baroness Stedman-Scott on 7 December (HL3726), how much time is each work coach assigned to a young person.
To ask His Majesty's Government, further to the Written Answer by Baroness Stedman-Scott on 7 December (HL3726), how much time is each work coach assigned to a young person.
The Department for Work and Pensions’ Youth Offer is providing individually tailored work coach support to young people aged 16-24 who are in the Universal Credit Intensive Work Search regime. This includes intensive support during the first 13 weeks of a claim through the Youth Employment Programme, and access to Youth Employability Coaches (YECs) who are helping young people overcome complex barriers to employment, as well as offering 6 weeks of in-work support once they move into work. YECs also work closely alongside Disability Employment Advisors to support those with disabilities and health conditions, and partner organisations who can provide specialist advice.
The aim of the 13-week Youth Employment Programme is to help claimants access opportunities to move them closer, and into work, including work experience placements, Sector-based Work Academy Programmes, traineeships, apprenticeships, and equivalent opportunities in Scotland and Wales. Participants will see a Work Coach on a weekly basis for the duration of the Programme with additional time at week 2 for a Skills Review and a Progress Review at week 11.
At the end of the 13 weeks claimants will continue to receive support through the core Jobcentre offer with the frequency and length of interventions determined by the individual circumstances of the claimant, the duration of their claim, and the level of support required at that particular time.
The Youth Offer also provides a network of Youth Hubs in locations across Great Britain. The Hubs are co-located and co-delivered in partnership with local providers and provide place-based support to the help young people in the community move into work.
To ask His Majesty's Government, further to the Written Answer by Baroness Stedman-Scott on 7 December (HL3726), how often is the provision of work coaching refreshed.
To ask His Majesty's Government, further to the Written Answer by Baroness Stedman-Scott on 7 December (HL3726), how often is the provision of work coaching refreshed.
Work Coaches undertake job specific learning when they are new to role, as well as consolidation of their learning once training is completed. They are supported by Team Leaders who are responsible for assuring the quality of services through a combination of observation of interviews, feedback, coaching and appraisal.
Work Coaches continue to receive ongoing learning to ensure they are confident in providing claimants with the support they need. They also have access to guidance which is refreshed at regular intervals.
To ask His Majesty's Government, further to the Written Answer by Baroness Stedman-Scott on 7 December (HL3726), what components of this "comprehensive learning journey" do all work coaches undertake; and what are the "tools, skills and behaviours" required of those coaches.
To ask His Majesty's Government, further to the Written Answer by Baroness Stedman-Scott on 7 December (HL3726), what components of this "comprehensive learning journey" do all work coaches undertake; and what are the "tools, skills and behaviours" required of those coaches.
Work Coach Learning equips staff with tools, knowledge, skills and behaviours through a rich mix of topics, to enable them to support each claimant as an individual.
This includes building a coaching skill set, focus on vulnerable customers and those with complex needs as well as those with health conditions, the impacts of their condition and what support is available to assist individuals moving closer to the working environment. DWP ensures that staff access the most up to date advice and expertise on a particular health condition/ complex need to support all individual customers requirements through signposted guidance support and websites to effectively use resources from both internal and external sites.
Work Coaches also receive on-going learning for their roles and access to guidance which is refreshed at regular intervals. Please see attached list of learning which Work Coaches undertake as part of their comprehensive learning journey.
To ask His Majesty's Government, further to the Written Answer by Baroness Stedman-Scott on 7 December (HL3726), who provides this training to work coaches; and what qualifications do they have.
To ask His Majesty's Government, further to the Written Answer by Baroness Stedman-Scott on 7 December (HL3726), who provides this training to work coaches; and what qualifications do they have.
Work Coach Learning is delivered by DWP Learning Delivery Officers. Learning Delivery Officers receive a bespoke Training for Trainer event which is facilitated by experienced DWP Learning Delivery Officers. This is followed by an intensive consolidation period, peer support and a robust quality assurance process conducted by Line Managers throughout their onward delivery.
To ask the Secretary of State for Work and Pensions, what estimate he has made of the average annual salary of a Jobcentre work coach in this financial year.
To ask the Secretary of State for Work and Pensions, what estimate he has made of the average annual salary of a Jobcentre work coach in this financial year.
Jobcentre Work Coaches are recruited to DWP’s Executive Officer (EO) grade.
Following DWP’s 2022 pay award implemented in July, salaries for DWP’s EO Generalist grade are as follows.
For employees on DWP’s modernised Terms and Conditions:
EO | Min | Max |
National | £28,117 | £28,117 |
Special Location Pay Zones | £28,117 | £30,121 |
Outer London | £31,284 | £32,515 |
Inner London | £32,515 | £32,515 |
For employees on DWP’s legacy Terms and Conditions:
EO | Min | Max |
National | £23,700 | £26,647 |
Special Location Pay Zones | £24,735 | £29,123 |
Outer London | £24,824 | £29,635 |
Inner London | £26,329 | £30,933 |
To ask the Secretary of State for Work and Pensions, what estimate he has made of the average annual running costs of a Jobcentre in the most recent financial year for which this data is available.
To ask the Secretary of State for Work and Pensions, what estimate he has made of the average annual running costs of a Jobcentre in the most recent financial year for which this data is available.
No estimate has been made of an average running cost for a Jobcentre. There are 639 traditional Jobcentres servicing different areas in size and scope. Annual IT and Estates costs for these locations are accounted for centrally and are not charged to individual job centres.
To ask the Secretary of State for Work and Pensions, pursuant to the Answer 14 October 2022 to Question 54528 on Jobcentre Plus, what factors his Department took into account to determine the allocation of resources to Jobcentre sites.
To ask the Secretary of State for Work and Pensions, pursuant to the Answer 14 October 2022 to Question 54528 on Jobcentre Plus, what factors his Department took into account to determine the allocation of resources to Jobcentre sites.
The Department continually impacts and assesses the service being offered to customers. Staff numbers are reviewed on an ongoing basis, in line with the latest economic and benefit forecasts.
To ask the Secretary of State for Work and Pensions, with reference to the report from the National Audit Office on Employment Support, published on 9 June 2021, which estimated the cost of advisers and work coaches providing support to claimants in jobcentres in 2020-21 at £689 million, if he...
To ask the Secretary of State for Work and Pensions, with reference to the report from the National Audit Office on Employment Support, published on 9 June 2021, which estimated the cost of advisers and work coaches providing support to claimants in jobcentres in 2020-21 at £689 million, if he...
The year end estimate for the cost of advisors and work coaches is £951m for 2021/22.
The costs for the previous four years were £689m, £570m, £564m, £542m.
To ask the Secretary of State for Work and Pensions, if he will make an estimate of the average caseload of a work coach in each of the last five financial years for which data is available.
To ask the Secretary of State for Work and Pensions, if he will make an estimate of the average caseload of a work coach in each of the last five financial years for which data is available.
Cases are seen on their specific requirements determined by factors including which conditionality regime they are in, so there is no single measure of Cases per Work Coach.
To ask the Secretary of State for Work and Pensions, what the average number of work coaches in post was at a jobcentre in each month in the last 12 months for which data is available.
To ask the Secretary of State for Work and Pensions, what the average number of work coaches in post was at a jobcentre in each month in the last 12 months for which data is available.
The average number of work coaches varies to meet customer need.
There are 670 Jobcentres in the network, with sites ranging from a minimal caseload of 250 customers, to in excess of 5,000 customers.
To ask the Secretary of State for Work and Pensions, how many and what proportion of job offers to Universal Credit claimants are refused; and what proportion of these refusals his Department accepts without sanctioning the claimant.
To ask the Secretary of State for Work and Pensions, how many and what proportion of job offers to Universal Credit claimants are refused; and what proportion of these refusals his Department accepts without sanctioning the claimant.
The information is not readily available and to provide it would incur a disproportionate cost. All conditionality requirements, which include accepting job offers, are tailored to a claimant’s circumstances so they are reasonable and achievable, and agreed between the claimant and their Work Coach.
To ask His Majesty's Government what qualifications coaches at the Department for Work and Pensions must obtain when working with young people seeking employment.
To ask His Majesty's Government what qualifications coaches at the Department for Work and Pensions must obtain when working with young people seeking employment.
Work Coaches are not required to hold qualifications that are specific to the work they do with young people seeking employment. They undergo a comprehensive learning journey designed to equip them with the tools, skills and behaviours required to provide a high quality, efficient service to all claimants. Work Coaches receive on-going learning in their roles and access to guidance which is refreshed at regular intervals.
To ask the Secretary of State for Work and Pensions, with reference to the Autumn Statement 2022, published on 17 November 2022, whether his Department has informed in-work claimants of Universal Credit that they will be required to meet with work coaches.
To ask the Secretary of State for Work and Pensions, with reference to the Autumn Statement 2022, published on 17 November 2022, whether his Department has informed in-work claimants of Universal Credit that they will be required to meet with work coaches.
Working Universal Credit claimants who wish to access support to progress to greater earnings and or more work can volunteer for our In-Work Progression offer which is currently being trialled across various parts of Great Britain.
As announced at Autumn Statement, requirements to meet with a work coach will start from September 2023. We are currently developing our approach, including how and when impacted claimants will be contacted and will set out further details in due course.
I was kindly asked in April to open the new jobcentre in Kings Norton, which has since enabled 973 people to get back into work. Will the Secretary of State set out how we can help jobcentres such as those in Kings Norton and Longbridge in my constituency do even more to get even more people into work? Will he visit Kings Norton so we can both thank the jobcentre’s fantastic teams that have got so many people back into work?
I was kindly asked in April to open the new jobcentre in Kings Norton, which has since enabled 973 people to get back into work. Will the Secretary of State set out how we can help jobcentres such as those in Kings Norton and Longbridge in my constituency do even more to get even more people into work? Will he visit Kings Norton so we can both thank the jobcentre’s fantastic teams that have got so many people back into work?
My hon. Friend is absolutely right. The talented and hard-working people at Kings Norton jobcentre do an extraordinary job, and I know he has personally done a great deal to encourage them. This is why overall unemployment is as low as it is. I will certainly consider his request for a ministerial visit.
My hon. Friend is absolutely right. The talented and hard-working people at Kings Norton jobcentre do an extraordinary job, and I know he has personally done a great deal to encourage them. This is why overall unemployment is as low as it is. I will certainly consider his request for a ministerial visit.
My hon. Friend is absolutely right. The talented and hard-working people at Kings Norton jobcentre do an extraordinary job, and I know he has personally done a great deal to encourage them. This is why overall unemployment is as low as it is. I will certainly consider his request for a ministerial visit.
I was kindly asked in April to open the new jobcentre in Kings Norton, which has since enabled 973 people to get back into work. Will the Secretary of State set out how we can help jobcentres such as those in Kings Norton and Longbridge in my constituency do even more to get even more people into work? Will he visit Kings Norton so we can both thank the jobcentre’s fantastic teams that have got so many people back into work?
To ask the Secretary of State for Work and Pensions, with reference to the Autumn Statement 2022, published on 17 November 2022, whether his Department plans to recruit additional work coaches to deal with the increased caseload of Universal Credit claimants.
To ask the Secretary of State for Work and Pensions, with reference to the Autumn Statement 2022, published on 17 November 2022, whether his Department plans to recruit additional work coaches to deal with the increased caseload of Universal Credit claimants.
We are continuously employing more staff and have plans to recruit further to enable us to meet outcomes, subject to fiscal events and departmental finances.
The Department continually impacts and assesses the service being offered to customers. Staff numbers are reviewed on an ongoing basis, in line with the latest economic and benefit forecasts. The Department has governance controls in place at all levels of forecasting and modelling to ensure the estimated numbers of staff needed to meet demand for our services are robust and affordable.
All new work announced in any Fiscal Statement will need to be built into forecasts and funding assessed by HM Treasury. Until DWP planning receives both elements, we would not be in a position to comment on whether we will have additional resources for new areas of work.
To ask the Secretary of State for Work and Pensions, whether his Department has made an assessment of the potential equalities impacts of the Autumn Statement 2022 policy to require an additional 600,000 in-work Universal Credit claimants to meet with a work coach from September 2023.
To ask the Secretary of State for Work and Pensions, whether his Department has made an assessment of the potential equalities impacts of the Autumn Statement 2022 policy to require an additional 600,000 in-work Universal Credit claimants to meet with a work coach from September 2023.
No specific assessment has been made. An Equalities Impact Assessment was prepared for the Spending Review announcement on in-work progression and will be updated to reflect the changes announced at the Autumn Statement and as the offer rolls out.
To ask the Secretary of State for Work and Pensions, with reference to page 32 of the Autumn Statement 2022, CP 751, published on 17 November 2022, whether the requirement for 600,000 additional in-work Universal Credit claimants to meet with work coaches will include a rise in the Administrative Earnings...
To ask the Secretary of State for Work and Pensions, with reference to page 32 of the Autumn Statement 2022, CP 751, published on 17 November 2022, whether the requirement for 600,000 additional in-work Universal Credit claimants to meet with work coaches will include a rise in the Administrative Earnings...
There are currently no plans to raise the Administrative Earnings Threshold (AET) beyond the equivalent of 15 hours at the national living wage (NLW).
To ask the Secretary of State for Work and Pensions, with reference to page 32 of the Autumn Statement 2022, CP 751, published on 17 November 2022, what assessment he has made of the (a) demographic and (b) socio-economic characteristics of the 600,000 additional in-work Universal Credit claimants who will...
To ask the Secretary of State for Work and Pensions, with reference to page 32 of the Autumn Statement 2022, CP 751, published on 17 November 2022, what assessment he has made of the (a) demographic and (b) socio-economic characteristics of the 600,000 additional in-work Universal Credit claimants who will...
No specific assessment has yet been made for the Autumn Statement announcement.