1-20 of 98 results for subject:Complaints
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My Lords, I congratulate my noble friend on the Front Bench on her very comprehensive canter around the course of reform, and I look forward to meeting her during the proceedings on the Bill, if at all possible. I too give a cautious welcome to aspects of the Bill. I...
My Lords, I congratulate my noble friend on the Front Bench on her very comprehensive canter around the course of reform, and I look forward to meeting her during the proceedings on the Bill, if at all possible. I too give a cautious welcome to aspects of the Bill. I...
My Lords, we have heard a very powerful case from the previous speaker. I see no reason for me to detain the House unreasonably and will speak briefly, principally to Amendment 15. My concerns in Committee centred on what I saw as the need to isolate potentially irresponsible non-commercial users...
My Lords, we have heard a very powerful case from the previous speaker. I see no reason for me to detain the House unreasonably and will speak briefly, principally to Amendment 15. My concerns in Committee centred on what I saw as the need to isolate potentially irresponsible non-commercial users...
My Lords, I always follow very closely the words of the noble Baroness, Lady Hussein-Ece, because she has shown great courage over a few years in a number of contributions, particularly the speech that she gave about the Lester case. However, I profoundly disagree with her.
I also listened to the...
My Lords, I always follow very closely the words of the noble Baroness, Lady Hussein-Ece, because she has shown great courage over a few years in a number of contributions, particularly the speech that she gave about the Lester case. However, I profoundly disagree with her.
I also listened to the...
My Lords, I am not a lawyer, just a mere mortal who can smell an injustice a mile off. The case of Sir Edward Heath, a case that I have raised on a number of occasions over the past few years, is riddled with injustice. The Wiltshire police and crime...
My Lords, I am not a lawyer, just a mere mortal who can smell an injustice a mile off. The case of Sir Edward Heath, a case that I have raised on a number of occasions over the past few years, is riddled with injustice. The Wiltshire police and crime...
My Lords—
My Lords—
The Chairman of Committees refers to 30 cases. This reform slightly dilutes the current arrangements. Surely from now on it should be insufficient to say, “I wish to declare my interests as registered”. Perhaps in future when
there is some ambiguity in their position, Members should be more specific and...
The Chairman of Committees refers to 30 cases. This reform slightly dilutes the current arrangements. Surely from now on it should be insufficient to say, “I wish to declare my interests as registered”. Perhaps in future when
there is some ambiguity in their position, Members should be more specific and...
My Lords, the tribunal which replaces the leasehold valuation tribunal system is removing the £500 statutory limit on costs. As a consequence, will not many leaseholders now find it utterly impossible to go before a tribunal because they will be worried about what the final costs of their hearings could be?
My Lords, the tribunal which replaces the leasehold valuation tribunal system is removing the £500 statutory limit on costs. As a consequence, will not many leaseholders now find it utterly impossible to go before a tribunal because they will be worried about what the final costs of their hearings could be?
Leaseholders will have the option of continuing to pursue a complaint through the tribunal system as the noble Lord has described, but they will also have this new route for redress through the new schemes, which will not attract a fee. By introducing these schemes we are able to offer people more opportunities to get the right outcome if they feel they have a legitimate complaint to make.
My Lords, will the Minister make it clear that brief interventions are required? Otherwise not everyone will be heard.
My Lords, will the Minister make it clear that brief interventions are required? Otherwise not everyone will be heard.
My Lords, the Statement says:
“every carer, every member of staff will be given the opportunity to say whether they would recommend their hospital to their friends or family. This will be published … where a significant proportion of patients or staff raise serious concerns about what is happening in a...
My Lords, the Statement says:
“every carer, every member of staff will be given the opportunity to say whether they would recommend their hospital to their friends or family. This will be published … where a significant proportion of patients or staff raise serious concerns about what is happening in a...
I want to intervene briefly because we want to vote on these matters today. The amendment subtly gets to the problem at the heart of the Bill, which totally underestimates the new pressures that will build up within foundation trusts on management to change the nature of the patient body...
I want to intervene briefly because we want to vote on these matters today. The amendment subtly gets to the problem at the heart of the Bill, which totally underestimates the new pressures that will build up within foundation trusts on management to change the nature of the patient body...
So that we can have it absolutely on the record, is the noble Lord saying that a teaching hospital in central London—
So that we can have it absolutely on the record, is the noble Lord saying that a teaching hospital in central London—
Will the noble Lord explain, in very simple language that people outside can understand, what is to prevent a central London teaching hospital with an international reputation ending up taking almost half its business from overseas patients who pay by private means?
Will the noble Lord explain, in very simple language that people outside can understand, what is to prevent a central London teaching hospital with an international reputation ending up taking almost half its business from overseas patients who pay by private means?
It is a very important question.
It is a very important question.
We all know of cases where in the real world GPs have said to their patients, ““Go private and go early. Effectively, jump the queue””. That is going on all over the country and in certain parts it is happening on a great scale. If that is the case, what...
We all know of cases where in the real world GPs have said to their patients, ““Go private and go early. Effectively, jump the queue””. That is going on all over the country and in certain parts it is happening on a great scale. If that is the case, what...
I object to the procedures of the House of Lords being changed by a junior Minister.
I object to the procedures of the House of Lords being changed by a junior Minister.
My Lords, I intervene briefly to do precisely what the noble Baroness has just done; namely, draw attention to an individual case that might influence the judgment of the Committee. In a former incarnation as a Member of Parliament, I received in my post an anonymous letter from a person...
My Lords, I intervene briefly to do precisely what the noble Baroness has just done; namely, draw attention to an individual case that might influence the judgment of the Committee. In a former incarnation as a Member of Parliament, I received in my post an anonymous letter from a person...
Following up on what the noble Lord, Lord Walton, said in his intervention about professional bodies, why can we not build into consumer law a requirement on private providers to provide a contractual obligation to their private customers?
Following up on what the noble Lord, Lord Walton, said in his intervention about professional bodies, why can we not build into consumer law a requirement on private providers to provide a contractual obligation to their private customers?
Will this cover private contractors where they provide a service to the National Health Service? What would happen in a dual provision facility whereby, let us say, half the clients were private and the other half were from the National Health Service? Would this provision apply only to those who...
Will this cover private contractors where they provide a service to the National Health Service? What would happen in a dual provision facility whereby, let us say, half the clients were private and the other half were from the National Health Service? Would this provision apply only to those who...
I tried to take a very neutral position when I originally moved my amendment. However, it should be made absolutely clear whether the Attorney-General could ever be influenced by a political position taken by a Government in any decision that he or she might take, in any circumstances.
I tried to take a very neutral position when I originally moved my amendment. However, it should be made absolutely clear whether the Attorney-General could ever be influenced by a political position taken by a Government in any decision that he or she might take, in any circumstances.
This is the third time that I have risen on these issues in the past month. Perhaps I may repeat a couple of sentences from the letter of the Conservative leader of Westminster City Council, so that those in the House who do not know what he said in it...
This is the third time that I have risen on these issues in the past month. Perhaps I may repeat a couple of sentences from the letter of the Conservative leader of Westminster City Council, so that those in the House who do not know what he said in it...