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To ask the Secretary of State for Science, Innovation and Technology, pursuant to the Answer of 13 November 2025 to Question 87855, whether her Department has had discussions with Ofcom on price transparency in contracts provided by O2.
To ask the Secretary of State for Science, Innovation and Technology, pursuant to the Answer of 13 November 2025 to Question 87855, whether her Department has had discussions with Ofcom on price transparency in contracts provided by O2.
Further to my answer of 13 November 2025, and following my letter to Ofcom’s CEO of 31st October, the Department for Science, Innovation and Technology is continuing to engage with Ofcom on pricing transparency.
Ofcom publicly shared disappointment with O2’s decision, which went against the spirit of the January 2025 changes. Ofcom also reminded telecom companies of their regulatory responsibilities to maintain fair pricing and transparency. The Secretary of State has asked Ofcom what more can be done to go further, faster to ensure that people are getting a fair deal.
To ask the Secretary of State for Science, Innovation and Technology, what discussions her Department has had with Ofcom on mid-contract price increases by O2, in the context of levels of rises set out in customers’ contracts.
To ask the Secretary of State for Science, Innovation and Technology, what discussions her Department has had with Ofcom on mid-contract price increases by O2, in the context of levels of rises set out in customers’ contracts.
The Secretary of State met and wrote to Ofcom’s CEO on 31st October to ask for its assessment of telecoms consumer protections and what could be done further, faster on transparent and fair pricing. The Secretary of State made clear that it is imperative that people feel empowered when interacting with the telecoms market, and that they can be confident they are getting a fair deal. The letter set out a number of potential measures for Ofcom to consider.
My department will continue working closely with Ofcom to ensure telecom contracts remain fair and transparent.