Search Results

1-15 of 15 results for subject:Administration

Show detailed: On Off

Results: 10 20 50 100

Sort by: Newest first Oldest first

Courts

To ask the Minister of State, Department for Constitutional Affairs which agency is responsible for the administration of the courts.

Asked by

Claire Curtis-Thomas (Labour)

Answering body

Department for Constitutional Affairs

Type

Written questions

Status

Answered

Date

10 October 2005

Reference

16469; 437 c110W;437 c110W

House

House of Commons

Home Office

To ask the Secretary of State for the Home Department, which major recommendations of the O'Dowd report on police bureaucracy remain unimplemented; and if he will make a statement on progress with implementation. - Inc figures.

Asked by

Claire Curtis-Thomas (Labour)

Answering body

Home Office

Type

Written questions

Status

Answered

Date

3 November 2004

Reference

194910; 426 c307W

House

House of Commons

Dept of Health

To ask the Secretary of State for Health, if he will list the projects and their associated funding arising from the Merseyside Health Action Zone (MHAZ) since 1997; what the total amount allocated to MHAZ is; and how many administrative posts are required to administer the funding. - No figures....

Asked by

Claire Curtis-Thomas (Labour)

Answering body

Department of Health

Type

Written questions

Status

Answered

Date

22 January 2004

Reference

147938; 416 c1430-1W

House

House of Commons

Home Office

To ask the Secretary of State for the Home Department, what assessment has been made of the effect of the work of the steering group reducing bureaucracy in the police force. - Inc figures.

Asked by

Claire Curtis-Thomas (Labour)

Answering body

Home Office

Type

Written questions

Status

Answered

Date

13 January 2004

Reference

416 c665W;416 c663-4W; 146278

House

House of Commons

Dept for Constitutional Affairs

To ask the Parliamentary Secretary, Department for Constitutional Affairs, whether the term judicial oversight in the context of the designated senior judge means (a) active oversight of substantive decisions and (b) purely administrative oversight.

Asked by

Claire Curtis-Thomas (Labour)

Answering body

Department for Constitutional Affairs

Type

Written questions

Status

Answered

Date

15 December 2003

Reference

143471; 415 c730W

House

House of Commons

Home Office

To ask the Secretary of State for the Home Department, how he plans to keep (a) the police, (b) environmental health and housing officers and (c) the community informed of new powers resulting from legislation concerning anti-social behaviour; and how he will monitor the implementation of the new legislation; how...

Asked by

Claire Curtis-Thomas (Labour)

Answering body

Home Office

Type

Written questions

Status

Answered

Tabled on

6 November 2003

For answer on

17 November 2003

Answered on

17 November 2003

Mrs. Curtis-Thomas: To ask the Secretary of State for the Home Department (1) how he plans to keep (a) the police, (b) environmental health and housing officers and (c) the community informed of new powers resulting from legislation concerning anti-social behaviour; and how he will monitor the implementation of the new legislation; [137823] (2) how he proposes to improve the efficiency of the administration of the implementation of anti-social behaviour legislation and orders; [137825] (3) what measures are in place to hold local authorities to account for their role in the implementation of anti- social behaviour policies. [138368] Ms Blears: All Crime and Disorder Reduction Partnerships will be required to set out their strategy for tackling anti-social behaviour as part of their three-year Crime and Disorder Reduction Strategy. This includes setting out the tools that they intend to use, available through new or existing legislation. It is the role of Government Offices to monitor the success of the Partnership against this strategy. In addition "Together: Tackling Anti-Social Behaviour" the Government's Action Plan sets out our strategy to ensure that all available powers are understood, that they are used effectively and that all agencies support their local communities. We will be setting up the together Actionline and website to provide accurate and high quality information on a full range of interventions and access to innovative solutions. The together Academy will bring together practitioners to provide advice and training on specific issues, and to share knowledge about new solutions to tackle anti-social behaviour.

Date

17 November 2003

Reference

413 c679-80W; 137823;137825;138368

House

House of Commons

Home Office

To ask the Secretary of State for the Home Department, what recent steps the Government has taken to (a) simplify police procedures, (b) reduce procedural and administrative burdens on the police, (c) save police resources and (d) speed up the process of justice.

Asked by

Claire Curtis-Thomas (Labour)

Answering body

Home Office

Type

Written questions

Status

Answered

Date

16 September 2003

Reference

128621; 410 c672W;410 c670W

House

House of Commons

Solicitor-General

To ask the Solicitor General, if she records correspondence and complaints primarily by the name of the sender; how complaints from the public have influenced the processes employed by the CPS, the Solicitor General and the Attorney General; and if complaints have been reviewed by (a) the HMCPSI and (b)...

Asked by

Claire Curtis-Thomas (Labour)

Answering body

Solicitor General

Type

Written questions

Status

Answered

Tabled on

22 May 2002

For answer on

19 September 2002

Answered on

19 September 2002

Mrs. Curtis-Thomas: To ask the Solicitor-General if she records correspondence and complaints primarily by the name of the sender; how complaints from the public have influenced the processes employed by the CPS, the Solicitor-General and the Attorney General; and if complaints have been reviewed by (a) the HMCPSI and (b) law officers in an internal review. [59338] Solicitor General: All correspondence (including complaints) received in the Legal Secretariat to the Law Officers is recorded in a mail index by name. It is then assigned to a file according to the subject matter and source. The Law Officers consider what action is required on case-by-case basis depending on the nature of the complaint. All CPS Areas maintain a register of complaints received from the public. They have a discretion to record them alphabetically or chronologically according to when the complaint was received. Area inspections by HM Crown Prosecution Service Inspectorate routinely include scrutiny of the complaints register, as well as the timeliness and quality of responses to complaints. This aspect of the scrutiny by HMCPSI is undertaken with the assistance of lay inspectors. Although not mandatory, the Crown Prosecution Service encourages managers to periodically review and analyse complaints received with a view to identifying aspects of performance and processes which may need improvement or revision. The Joint Standing Committee on Good Practice (which incorporates membership from both HMCPSI and the CPS) has recently concluded a study of the processes within the CPS for handling complaints. Its proposed guidance was approved by the CPS Board in June. Considerable emphasis is placed on the scope for continuous improvement which is achievable through proper analyses of, and response to complaints. In view of the scrutiny of complaints handling effected by HMCPSI, the Law Officers have not found it necessary to instigate an internal review of the CPS complaints procedure.

Date

19 September 2002

Reference

59338; 390 c82W

House

House of Commons

Solicitor-General

To ask the Solicitor General, how many (a) lawyers, (b) caseworkers and (c) administrative staff were recruited in (i) 1999-2000, (ii) 2000-01 and (iii) 2001-02; and how many (A) lawyers, (B) caseworkers and (C) administrative staff were employed in the same period in each CPS region. - The information requested...

Asked by

Claire Curtis-Thomas (Labour)

Answering body

Solicitor General

Type

Written questions

Status

Answered

Date

3 July 2002

Reference

59656; 388 c328W

House

House of Commons

Solicitor-General

To ask the Solicitor General, what percentage of time was spent by senior lawyers in (a) administration and management and (b) considering cases and advocacy in the latest year for which figures are available. - (Holding answer 14 February 2002).

Asked by

Claire Curtis-Thomas (Labour)

Answering body

Solicitor General

Type

Written questions

Status

Answered

Date

27 February 2002

Reference

35949; 380 c1330-1W;380 c1332-3W

House

House of Commons

Dept for Education and Employment

To ask the Secretary of State for Education and Employment, what percentage of the total education budget of Sefton Metropolitan Borough was spent on administration in each year from 1992 to 1998. - Inc table.

Asked by

Claire Curtis-Thomas (Labour)

Answering body

Department for Education and Employment

Type

Written questions

Status

Answered

Date

24 November 1999

Reference

339 c136W; 98597

House

House of Commons

Dept of Social Security;Child Support Agency

To ask the Secretary of State for Social Security, how many complaints have been received by the Birkenhead CSA in each month since May 1997; how complaints are classified; and what proposals (a) have been implemented and (b) are proposed to reduce the number of complaints. - Text of letter...

Asked by

Claire Curtis-Thomas (Labour)

Answering body

Child Support Agency

Type

Written questions

Status

Answered

Tabled on

9 July 1999

For answer on

19 July 1999

Answered on

19 July 1999

Mrs. Curtis-Thomas: To ask the Secretary of State for Social Security how many complaints have been received by the Birkenhead CSA in each month since May 1997; how complaints are classified; and what proposals (a) have been implemented and (b) are proposed to reduce the number of complaints. [91258] Angela Eagle: The administration of the Child Support Agency is a matter for the Chief Executive, Mrs. Faith Boardman. She will write to my hon. Friend. Letter from Mrs. Faith Boardman to Mrs. Claire Curtis-Thomas, dated 19 July 1999: I am replying to your Parliamentary Question to the Secretary of State for Social Security about the Child Support Agency Centre at Birkenhead. The annex to this letter contains 2 tables. Table 1 is arranged to readily allow month on month comparisons of the number of complaints received from May 1997. Table 2 shows the general classification of complaint and for your information I have included the percentages for the last complete financial year. Birkenhead Child Support Agency Centre (CSAC) has introduced a number of initiatives to improve customer service and reduce complaints which I have listed below. Many of these have been implemented nationally and others are local improvements. Extending the opening hours of Client Helpline--now open 8.00am-8.30pm Mon-Fri and 9.00am-5.00pm Saturday. Decision-Making and Appeals (DMA)--a more direct and responsive service to address client concerns. Simplifies the procedures for clients to report changes to the Agency. The emphasis of the new scheme is to enable parents to have direct telephone contact to discuss their case, wherever possible with the person who has actually been dealing with it. Direct Telephone Numbers--staff are giving out their direct telephone numbers to customers. This ensures that clients can contact their case officer when needed to discuss their case and to resolve queries. Personal explanation of the decisions made in customer's cases should resolve the problems and queries of most parents. Positive Customer Contact--the Agency is using the telephone as the primary means of contacting customers. This enables staff to gather information more quickly and to explain to clients the reason why information is needed. Customers are being contacted before a final calculation is made to ensure that the maintenance assessment is based on correct and up to date information. Customers are being contacted earlier by telephone at all stages of the process. This will reduce delays and aid in compliance. Staff in Birkenhead have received appropriate training. Process Management Checks--team leaders have been given the freedom to target areas of work. In practice this means that cases are checked much earlier in the process to improve accuracy. Face to Face--customers have always had the opportunity to speak to a member of the Agency's staff at their local child support office. However, in the past customers faced difficulties in arranging this. The Agency has committed approximately 600 staff (Wales and North West Business Unit has approximately 106) to face to face contact with its customers. This initiative is currently being rolled out nationally. Interviews can either be conducted at the local child support office or the customer's home. Contacts with local stakeholders such as CAB--Birkenhead CSAC has dedicated customer service telephone numbers for CAB, New Deal for Lone Parent Advisors and MP's. CAB, New Deal Advisors and MP's have been invited into the CSAC. CSA staff have visited CAB and New Deal Advisors in order to forge closer links. Meetings with customers--forums have been held with MP's and Customers--two in Lancashire, one in Wales. Open meetings have been arranged where customers could raise issues and ask general questions. Customers were also given the opportunity to speak to individual CSA staff who took away their queries and responded to them. Forces Focal Point--set up to meet the specified needs of Forces Personnel. A member of staff acts a liaison between the Business Unit and the various armed forces. A dedicated telephone number is available to forces welfare offices, the Police and Prison Service. Closer working with Benefits Agency--BA staff are completing CSA forms on the initial visit. They are also advising customers on CSA procedures in order to promote understanding and to simplify the information-gathering process. Customer Service Workshops--staff are attending a one day seminar in improving customer service. Customer Service Focus Group--staff meet to discuss customer service improvement initiatives. This group has conducted a Root Cause Analysis of customer complaints and has been tasked with devising and implementing solutions to the common complaints in order to reduce numbers. For the future Birkenhead and the rest of the Agency will continue to build on improvements already made. Customer Service workshops are continuing and further meetings are being arranged with clients and MP's. Staff will be attending BA stakeholder liaison meetings to foster good relations between CSA staff and stakeholder groups. Staff will be given customer focused performance indicators which will encourage practices which meet the needs of our customers. A programme of visits, talks and surgeries is planned by the Forces Focal Point for police welfare staff, prison officers and armed forces personnel. All computer generated notifications will provide the direct telephone number of an officer dealing with a client's case. On 1 July the Secretary of State announced the publication of the White paper which sets out the plans for Child Support reform. In the long-term, with a simplified scheme, benefits from DMA, focus on customer service and a new computer system, the number of complaints about CSA should reduce significantly. I hope you find this reply helpful. Table 1--Number of complaints received by Birkenhead CSAC _________________________________________________________________________________________________. 1997 1998 1999 Month Number Month Number Month Number -- -- January 287 January 179 -- -- February 274 February 180 -- -- March 303 March 212 -- -- April 247 April 217 May 342 May 178 May 164 June 272 June 214 June 155 July 314 July 232 -- -- August 238 August 186 -- -- September 245 September 207 -- -- October 235 October 211 -- -- November 224 November 228 -- -- December 211 December 164 -- -- _________________________________________________________________________________________________. Table 2--Classification of complaints and percentage of total received 1998-99 _________________________________________________________________________________________________. Reason Percentage of total Delay/failure to take appropriate action 45.2 Incorrect action 15.8 Child Support Policy 17.7 Communication 16.1 Complaint about staff 4.0 Disclosure of information 1.0 Good cause 0.2 _________________________________________________________________________________________________.

Date

19 July 1999

Reference

91258; 335 c439-40W;335 c441-2W

House

House of Commons

Dept of the Environment Transport and the Regions

To ask the Secretary of State for the Environment, Transport and the Regions, by what means the Driving Standards Agency deals with complaints from (a) the general public, (b) approved driving instructors and (c) honourable Members; and for what reasons records are not kept of the nature and numbers of...

Asked by

Claire Curtis-Thomas (Labour)

Answering body

Department of the Environment, Transport and the Regions

Type

Written questions

Status

Answered

Date

14 June 1999

Reference

333 c37-8W;333 c38W; 86256

House

House of Commons

Dept of the Environment Transport and the Regions

To ask the Secretary of State for the Environment, Transport and the Regions, what plans the DSA has to reduce the period within which candidates who have passed a theory test are expected to take a practical test.

Asked by

Claire Curtis-Thomas (Labour)

Answering body

Department of the Environment, Transport and the Regions

Type

Written questions

Status

Answered

Date

14 January 1999

Reference

65344; 323 c240W;323 c239-40W

House

House of Commons

Home Office

To ask the Secretary of State for the Home Department, at what stage in a sentence a prisoner becomes eligible for home leave. - Inc ref to Prison Service Instruction to Governors 36/1995 (in Library).

Asked by

Claire Curtis-Thomas (Labour)

Answering body

Home Office

Type

Written questions

Status

Answered

Date

27 November 1997

Reference

16182; 301 c606W

House

House of Commons

Librarians' tools

Type

House

Session

Year

Department

Member

Primary member

Answering member

Legislative stage

Legislation

Subject

Publisher