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To ask the Secretary of State for Work and Pensions, whether the signposting of claimants to local food banks is in the form of (a) pieces of paper, (b) other written communication, or (c) verbal communication; and whether any written communication provided is directly transferable at a food bank for...
To ask the Secretary of State for Work and Pensions, whether the signposting of claimants to local food banks is in the form of (a) pieces of paper, (b) other written communication, or (c) verbal communication; and whether any written communication provided is directly transferable at a food bank for...
The decision to award a food parcel is a matter for the food bank alone. The Department for Work and Pensions has long-standing guidance in place which allows staff to signpost claimants in writing to a food bank, using a nationally agreed signposting slip, where claimants have asked for information, and if all sources of statutory support have been exhausted.
During the Covid-19 outbreak, Jobcentres have been encouraged to take a flexible and innovative approach in their arrangements for signposting claimants to foodbanks, within the parameters of the existing guidance.
To ask the Secretary of State for Work and Pensions, whether each instance of Jobcentre Plus staff signposting claimants to local food banks is recorded on a claimant's case record.
To ask the Secretary of State for Work and Pensions, whether each instance of Jobcentre Plus staff signposting claimants to local food banks is recorded on a claimant's case record.
Jobcentre staff are not required to keep records of the numbers of claimants signposted to food banks in their local area; however, in line with long-standing national guidance, they may record the issue of signposting slips for authentication purposes at the request of the local food bank.
To ask the Secretary of State for Work and Pensions, whether it is her Department's policy for Jobcentre staff proactively to inform universal credit claimants that they should make a claim to new-style ESA or new-style JSA if they are likely to be eligible.
To ask the Secretary of State for Work and Pensions, whether it is her Department's policy for Jobcentre staff proactively to inform universal credit claimants that they should make a claim to new-style ESA or new-style JSA if they are likely to be eligible.
I refer the Hon. Member to the answer I gave to questions 43 and 482 on 21 October.
To ask the Secretary of State for Work and Pensions, whether Jobcentre staff receive training to identify when a new claimant would be entitled to (a) new-style employment and support allowance and (b) new-style jobseeker's allowance.
To ask the Secretary of State for Work and Pensions, whether Jobcentre staff receive training to identify when a new claimant would be entitled to (a) new-style employment and support allowance and (b) new-style jobseeker's allowance.
The Department is committed to providing the best possible support for all claimants irrespective of which benefit they are in receipt of, or in the process of claiming.
Jobcentre staff undergo a comprehensive learning journey designed to equip them with the tools, skills and behaviours required to provide a high quality service to all claimants. All Work Coaches within Jobcentres receive specific training regarding identifying when new style Employment and Support Allowance and new style Jobseekers Allowance are appropriate, and have the knowledge and skills to support claimants throughout the process.
More widely, the Department provides benefit eligibility information to help people make decisions surrounding benefits to which they may be entitled, along with details about how to claim them. This is available through Jobcentre Plus offices and via the GOV.UK website.
To ask the Secretary of State for Work and Pensions, whether it is her Department's policy that jobcentre staff should inform claimants of universal credit that they should make a claim for new-style employment and support allowance or jobseeker's allowance if they are likely to be eligible for those benefits.
To ask the Secretary of State for Work and Pensions, whether it is her Department's policy that jobcentre staff should inform claimants of universal credit that they should make a claim for new-style employment and support allowance or jobseeker's allowance if they are likely to be eligible for those benefits.
The Department is committed to providing the best possible support for all claimants irrespective of which benefit they are in receipt of, or in the process of claiming.
Jobcentre staff undergo a comprehensive learning journey designed to equip them with the tools, skills and behaviours required to provide a high quality service to all claimants. All Work Coaches within Jobcentres receive specific training regarding identifying when new style Employment and Support Allowance and new style Jobseekers Allowance are appropriate, and have the knowledge and skills to support claimants throughout the process.
More widely, the Department provides benefit eligibility information to help people make decisions surrounding benefits to which they may be entitled, along with details about how to claim them. This is available through Jobcentre Plus offices and via the GOV.UK website.
To ask the Secretary of State for Work and Pensions, whether Jobcentre staff receive training to identify when a new claimant would be entitled to new-style employment and support allowance or new-style jobseeker's allowance.
To ask the Secretary of State for Work and Pensions, whether Jobcentre staff receive training to identify when a new claimant would be entitled to new-style employment and support allowance or new-style jobseeker's allowance.
It has not proved possible to respond to the hon. Member in the time available before Prorogation.
To ask the Secretary of State for Work and Pensions what procedures his Department has put in place to ensure that mail received by recorded delivery at jobcentres is logged and dealt with immediately; and what assessment he has made of whether such procedures are carried out across all jobcentres.
To ask the Secretary of State for Work and Pensions what procedures his Department has put in place to ensure that mail received by recorded delivery at jobcentres is logged and dealt with immediately; and what assessment he has made of whether such procedures are carried out across all jobcentres.
All DWP mail, whether recorded delivery or otherwise, is opened and distributed to the appropriate office for action from one of the two mail opening units. The only exceptions being items identified “Official–Sensitive”, “Secret”, or “Top Secret” and providing a named individual is included.
To ask the Secretary of State for Work and Pensions what steps his Department takes to ensure that a claimant suffers no financial hardship as a result of paperwork lost by a jobcentre.
To ask the Secretary of State for Work and Pensions what steps his Department takes to ensure that a claimant suffers no financial hardship as a result of paperwork lost by a jobcentre.
In the event of maladministration, the Department provides for a special payment scheme. The scheme is designed to allow us to restore the claimant to the financial position they would have been in, had there been no maladministration. Information about the scheme can be found on gov.uk