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To ask the Minister for the Cabinet Office, pursuant to the Answer of 9 November 2022 to Question 78748 on MyCSP: Complaints, whether his Department is taking steps to improve the service provided by MyCSP.
To ask the Minister for the Cabinet Office, pursuant to the Answer of 9 November 2022 to Question 78748 on MyCSP: Complaints, whether his Department is taking steps to improve the service provided by MyCSP.
Cabinet Office’s performance statistics indicate an improving trend of the services provided by MyCSP.
Cabinet Office continues to drive MyCSP to improve their current level of service and continues to work alongside MyCSP to deliver a number of short and medium term initiatives designed to improve the member experience.
To ask the Minister of the Cabinet Office, how many complaints have been logged regarding poor service from MyCSP.
To ask the Minister of the Cabinet Office, how many complaints have been logged regarding poor service from MyCSP.
In the last 12 calendar months (between 1 November 2021 and 31 October 2022), MyCSP have resolved 195 complaints relating to MyCSP’s service.
During the same period, the Scheme Manager, Cabinet Office, logged 231 instances of a concern relating to MyCSP.