1-10 of 10 results for subject:Consumers
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To ask the Secretary of State for Business and Trade, what assessment she has made of the potential merits of introducing a consumer rights and support service ombudsmen.
To ask the Secretary of State for Business and Trade, what assessment she has made of the potential merits of introducing a consumer rights and support service ombudsmen.
Government published its response to the 2021 ‘Reforming Competition and Consumer Policy’ consultation in Spring 2022. This set out Government’s intention to continue to consider ways in which consumers can be supported in finding routes to redress, working with Citizens Advice, enforcers and Alternative Dispute Resolution providers to achieve this.
Consumers should report problems to the Government funded Citizens Advice consumer service on 0808 223 1133, www.citizensadvice.org/. The helpline offers free advice to consumers on their rights and how to take their complaints forward. The service can also refer on complaints to Trading Standards for further appropriate enforcement action.
Motion that this House has considered the regulation of customer credit retained by energy suppliers. Agreed to on question. Sitting suspended.
Motion that this House has considered the regulation of customer credit retained by energy suppliers. Agreed to on question. Sitting suspended.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps his Department is taking to help ensure customer deposits with energy companies are protected in the event of energy company insolvency.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps his Department is taking to help ensure customer deposits with energy companies are protected in the event of energy company insolvency.
Customer deposits with energy suppliers are already protected in the event of supplier insolvency through the Supplier of Last Resort process and Special Administration Regime.
To ask the Secretary of State for Business, Energy and Industrial Strategy, pursuant to the Answer of 9 September 2021 to Question 41970 on Liquefied Petroleum Gas: Bottles, what recent discussions officials in his Department have had with Liquid Gas UK on the (a) effectiveness of their Customer Charter in...
To ask the Secretary of State for Business, Energy and Industrial Strategy, pursuant to the Answer of 9 September 2021 to Question 41970 on Liquefied Petroleum Gas: Bottles, what recent discussions officials in his Department have had with Liquid Gas UK on the (a) effectiveness of their Customer Charter in...
The Department continues to be in frequent contact with Liquid Gas UK, the trade association for the liquefied petroleum gas (LPG) industry in the UK.
Liquid Gas UK remain confident in their members’ ability to operate to the principles set out in their Customer Charter.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what discussions his Department has held with Trust Mark about implementing additional consumer protections within the scheme's system, in the context of reports of individuals registering businesses with scheme providers running multiple limited companies that have not met...
To ask the Secretary of State for Business, Energy and Industrial Strategy, what discussions his Department has held with Trust Mark about implementing additional consumer protections within the scheme's system, in the context of reports of individuals registering businesses with scheme providers running multiple limited companies that have not met...
In order to become a business registered with TrustMark, the business must demonstrate to the TrustMark Scheme Provider that it complies with the rigorous TrustMark Framework Operating Requirements. These requirements have clear conditions, including the disclosure of any previous and/or present business interests that will impact upon the registration of the business. This has been established to prevent manipulation of the Government Endorsed Quality Scheme including through accessing multiple schemes where compliance with the Framework Operating Requirements has not been demonstrated.
As part of the ongoing development of the Scheme, the requirement for consumer protection for all works being undertaken via a TrustMark Registered Business, is being strengthened to provide greater protection to the consumer. TrustMark is currently in discussion with multiple parties to develop improved provisions to ensure that both consumers and businesses are suitably protected as a requirement of the TrustMark Scheme.
To ask the Secretary of State for Business, Energy and Industrial Strategy, when he plans to publish his Department's consumer white paper; and whether the white paper will include proposals on the mortgage market.
To ask the Secretary of State for Business, Energy and Industrial Strategy, when he plans to publish his Department's consumer white paper; and whether the white paper will include proposals on the mortgage market.
The Government’s Consumer White Paper is due to be published later this year. It will report back on the issues raised in the Consumer Green Paper.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what assessment he has made of the effect on energy consumers in the Highlands of charges relating to distribution network operations being applied to energy companies.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what assessment he has made of the effect on energy consumers in the Highlands of charges relating to distribution network operations being applied to energy companies.
Ofgem’s assessment of regional differences in network charges, which was published in October 2015, concluded that there is no concentration of vulnerable consumers in any one particular distribution network region. Nonetheless, the Government recognises that electricity distribution costs are higher for the North of Scotland than any other region, and that is why the Hydro Benefit Replacement Scheme is providing an assistance amount of £59m in 2017/18 to reduce distribution charges there. The Government reviews this scheme every three years, in line with a statutory requirement.
To ask the Secretary of State for Business, Energy and Industrial Strategy what steps his Department is taking to ensure that consumers on default or standard variable energy tariffs get a fairer deal.
To ask the Secretary of State for Business, Energy and Industrial Strategy what steps his Department is taking to ensure that consumers on default or standard variable energy tariffs get a fairer deal.
The Government published the draft Domestic Gas & Electricity (Tariff Cap) Bill which would require Ofgem to impose a tariff cap on domestic standard variable and default tariffs with some exceptions. The draft Bill is currently undergoing pre-legislative scrutiny by the BEIS Select Committee.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps his Department is taking to address the loyalty penalty faced by consumers who do not switch energy providers.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps his Department is taking to address the loyalty penalty faced by consumers who do not switch energy providers.
The Government published the draft Domestic Gas & Electricity (Tariff Cap) Bill which would require Ofgem to impose a tariff cap on domestic standard variable and default tariffs with some exceptions. The draft Bill is currently undergoing pre-legislative scrutiny by the BEIS Select Committee.
That this House recognises that people living in the rural areas of the UK, particularly in the Highlands and Islands, regularly have to pay extortionate delivery charges for goods and products ordered over the internet; expresses its concerns that consumers in the Highlands and Islands are paying, on average, £14.23 more for deliveries; notes that charges such as these cannot be justified, and as a result consumers in the Highlands and Islands, and other rural areas, are being unfairly discriminated against by online sellers due to their place of residence; and supports calls for retailers to end excessive delivery surcharges and to offer delivery by Royal mail where this is the cheaper option.
That this House recognises that people living in the rural areas of the UK, particularly in the Highlands and Islands, regularly have to pay extortionate delivery charges for goods and products ordered over the internet; expresses its concerns that consumers in the Highlands and Islands are paying, on average, £14.23...