1-3 of 3 results for subject:Parcels
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To ask the Secretary of State for Business and Trade, whether he has held discussions with relevant stakeholders on the adequacy of the operations of major parcel delivery operators during seasonal demands.
To ask the Secretary of State for Business and Trade, whether he has held discussions with relevant stakeholders on the adequacy of the operations of major parcel delivery operators during seasonal demands.
Ministers have regular discussions with Ofcom in its capacity as the independent regulator for the postal sector with the responsibility and powers to regulate postal services.
The government wants to see all operators provide a good level of service, including during peak seasons. However, parcel delivery companies are independent businesses, and the government has no role in their operational decisions.
To ask the Secretary of State for Business and Trade, whether his Department plans to require parcel delivery companies to publish regular data on a) delivery success rates, b) complaints volumes, c) compensation claims and d) average resolution times.
To ask the Secretary of State for Business and Trade, whether his Department plans to require parcel delivery companies to publish regular data on a) delivery success rates, b) complaints volumes, c) compensation claims and d) average resolution times.
Ofcom is the independent regulator for the postal sector. The government does not have a role in Ofcom’s regulatory decisions.
Ofcom last reviewed postal regulation in 2022 and considered extending the requirement on Royal Mail to publish complaints handling reports to the wider parcels sector. It concluded the market, then, was working well.
Following recent market developments, Ofcom is gathering evidence of operator’s compliance levels with their applicable Consumer Protection Conditions.
To ask the Secretary of State for Business and Trade, what assessment his Department has made of the adequacy of consumer and small business protections when parcels are lost or delayed by couriers; and whether he plans to review the refund and reimbursement processes between couriers, sellers, and consumers in...
To ask the Secretary of State for Business and Trade, what assessment his Department has made of the adequacy of consumer and small business protections when parcels are lost or delayed by couriers; and whether he plans to review the refund and reimbursement processes between couriers, sellers, and consumers in...
When a consumer purchases a product, the contract is with the seller, not the delivery company. Under the Consumer Rights Act 2015, the seller is responsible for delivery of goods bought online until they are in the consumer's possession. This removes the burden of the consumer having to raise the issue with both the delivery company and the retailer. My department currently has no plans to review this process.