Written question asked by Lee Dillon (Liberal Democrat) on Monday, 2 March 2026, in the House of Commons. It was due for an answer on Wednesday, 4 March 2026. It was answered by Blair McDougall (Labour) on Tuesday, 10 March 2026 on behalf of the Department for Business and Trade.
Parcels: Delivery Services
- Question
-
To ask the Secretary of State for Business and Trade, whether his Department plans to require parcel delivery companies to publish regular data on a) delivery success rates, b) complaints volumes, c) compensation claims and d) average resolution times.
- Answer
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Ofcom is the independent regulator for the postal sector. The government does not have a role in Ofcom’s regulatory decisions.
Ofcom last reviewed postal regulation in 2022 and considered extending the requirement on Royal Mail to publish complaints handling reports to the wider parcels sector. It concluded the market, then, was working well.
Following recent market developments, Ofcom is gathering evidence of operator’s compliance levels with their applicable Consumer Protection Conditions.
Secondary information
- Type
- Written question
- Reference
- 117119
- Session
- 2024-26
- Subjects
- Complaints Compensation Delivery services Parcels Standards
- Contains statistics
- Yes
- Link
- View this Written question on www.parliament.uk
Librarians' tools
- Timestamp
- 2026-03-10 09:32:34 +0000
- URI
- http://data.parliament.uk/writtenparliamentaryquestion/commons/2024-26/117119
- In Indexing
- http://indexing.parliament.uk/Content/Edit/1?uri=http://data.parliament.uk/writtenparliamentaryquestion/commons/2024-26/117119
- In Solr
- https://search.parliament.uk/claw/solr/?id=http://data.parliament.uk/writtenparliamentaryquestion/commons/2024-26/117119