1-6 of 6 results for subject:Parcels
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To ask the Secretary of State for Business and Trade, if he will have discussions with Ofcom on the adequacy of parcel delivery firms in ensuring consistent delivery standards in rural communities.
To ask the Secretary of State for Business and Trade, if he will have discussions with Ofcom on the adequacy of parcel delivery firms in ensuring consistent delivery standards in rural communities.
Ofcom is the independent regulator for the postal sector with the responsibility and powers to regulate postal services.
Ofcom engages regularly with parcel operators to understand their approach to implementation of Ofcom’s consumer protection measures. The results of its most recent survey research on consumer satisfaction with parcel delivery services is published in Ofcom’s 2023-24 Post Monitoring Report: www.ofcom.org.uk/siteassets/resources/documents/postal-services/monitoring-reports/2023-2024/post-monitoring-report-2023-24.pdf
Ofcom is committed to ongoing monitoring of market performance and will consider enforcement action if appropriate to do so.
To ask the Secretary of State for Business and Trade, if he will have discussions with Ofcom on measures to hold parcel delivery companies to account for (a) delayed and (b) failed deliveries in rural areas.
To ask the Secretary of State for Business and Trade, if he will have discussions with Ofcom on measures to hold parcel delivery companies to account for (a) delayed and (b) failed deliveries in rural areas.
Ofcom is the independent regulator for the postal sector with the responsibility and powers to regulate postal services.
Ofcom engages regularly with parcel operators to understand their approach to implementation of Ofcom’s consumer protection measures. The results of its most recent survey research on consumer satisfaction with parcel delivery services is published in Ofcom’s 2023-24 Post Monitoring Report: www.ofcom.org.uk/siteassets/resources/documents/postal-services/monitoring-reports/2023-2024/post-monitoring-report-2023-24.pdf
Ofcom is committed to ongoing monitoring of market performance and will consider enforcement action if appropriate to do so.
To ask the Secretary of State for Business and Trade, if he will have discussions with Ofcom on the average time taken for parcel deliveries in (a) rural and (b) urban areas.
To ask the Secretary of State for Business and Trade, if he will have discussions with Ofcom on the average time taken for parcel deliveries in (a) rural and (b) urban areas.
Ofcom is the independent regulator for the postal sector with the responsibility and powers to regulate postal services.
Ofcom engages regularly with parcel operators to understand their approach to implementation of Ofcom’s consumer protection measures. The results of its most recent survey research on consumer satisfaction with parcel delivery services is published in Ofcom’s 2023-24 Post Monitoring Report: www.ofcom.org.uk/siteassets/resources/documents/postal-services/monitoring-reports/2023-2024/post-monitoring-report-2023-24.pdf
Ofcom is committed to ongoing monitoring of market performance and will consider enforcement action if appropriate to do so.
To ask the Secretary of State for Business and Trade, if he will have discussions with Ofcom on (a) monitoring and (b) reporting on the quality of parcel delivery services in rural areas.
To ask the Secretary of State for Business and Trade, if he will have discussions with Ofcom on (a) monitoring and (b) reporting on the quality of parcel delivery services in rural areas.
Ofcom is the independent regulator for the postal sector with the responsibility and powers to regulate postal services.
Ofcom engages regularly with parcel operators to understand their approach to implementation of Ofcom’s consumer protection measures. The results of its most recent survey research on consumer satisfaction with parcel delivery services is published in Ofcom’s 2023-24 Post Monitoring Report: www.ofcom.org.uk/siteassets/resources/documents/postal-services/monitoring-reports/2023-2024/post-monitoring-report-2023-24.pdf
Ofcom is committed to ongoing monitoring of market performance and will consider enforcement action if appropriate to do so.
To ask the Secretary of State for Business and Trade, what steps his Department is taking to ensure parcel delivery companies are held to account when they have (a) extremely low satisfaction rates and (b) poor reviews.
To ask the Secretary of State for Business and Trade, what steps his Department is taking to ensure parcel delivery companies are held to account when they have (a) extremely low satisfaction rates and (b) poor reviews.
Ofcom is the independent regulator for the postal sector with the responsibility and powers to regulate postal services.
Ofcom’s approach to protecting consumers is to include a condition that all postal operators must establish, make available, and comply with transparent, simple, and inexpensive procedures for dealing with consumers’ complaints about the services they receive.
Ofcom is committed to ongoing monitoring of operators’ performance and will consider enforcement action or further regulation to protect consumers.
To ask the Secretary of State for the Home Department, what steps her Department has taken to prevent parcel thieves taking parcels which have already been delivered to people’s homes.
To ask the Secretary of State for the Home Department, what steps her Department has taken to prevent parcel thieves taking parcels which have already been delivered to people’s homes.
This Government is committed to reducing crime and restoring public confidence in policing and we are getting on with this through our Safer Streets Mission, including through delivery of a Neighbourhood Policing Guarantee. As part of this, each neighbourhood will have a named, contactable officer dealing with local issues that communities are experiencing.
In January 2025, the Government announced £200 million in the 2025/26 financial year to support the first steps of delivering 13,000 neighbourhood personnel, ensuring the police are visible in every community, deterring and preventing crime.
A key part of making acquisitive crime, including theft, less attractive to criminals is making stolen goods harder to sell on. We are working closely with policing and academic leads to examine what more can be done to tackle the disposal markets for stolen goods and reduce the ability to profit from this criminality.