Written question asked by Edward Morello (Liberal Democrat) on Wednesday, 16 July 2025, in the House of Commons. It was due for an answer on Monday, 21 July 2025. It was answered by Justin Madders (Labour) on Thursday, 24 July 2025 on behalf of the Department for Business and Trade.

Delivery Services: Rural Areas

Question: To ask the Secretary of State for Business and Trade, if he will have discussions with Ofcom on (a) monitoring and (b) reporting on the quality of parcel delivery services in rural areas.

Answer

Ofcom is the independent regulator for the postal sector with the responsibility and powers to regulate postal services.

Ofcom engages regularly with parcel operators to understand their approach to implementation of Ofcom’s consumer protection measures. The results of its most recent survey research on consumer satisfaction with parcel delivery services is published in Ofcom’s 2023-24 Post Monitoring Report: www.ofcom.org.uk/siteassets/resources/documents/postal-services/monitoring-reports/2023-2024/post-monitoring-report-2023-24.pdf

Ofcom is committed to ongoing monitoring of market performance and will consider enforcement action if appropriate to do so.

Secondary information